Share this Job

Intermediate / Senior Cloud Operations Engineer (Optik TV, Entertainment & Home Solutions)


Toronto, ON, CA Scarborough, ON, CA Vancouver, British Columbia, CA Ottawa, ON, CA Edmonton, AB, CA Calgary, AB, CA Burnaby, British Columbia, CA

Req ID:  8906
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular


Join our team

With the convergence of innovative home and mobile networking technologies including fiber and 5G, smart home solutions, mobile devices, automation, cloud computing and over-the-top capabilities, our customers’ homes look very different in today’s digital world. Every day, TELUS’ engineering and development teams are envisioning what the future holds and building the technologies to simplify our customers’ lives, provide services at the touch of a button and create immersive entertainment experiences.

Here’s the impact you’ll make and what we’ll accomplish together
We are looking for talented DevOps Engineers to help us create industry-leading end-to-end customer experiences for next-gen video and digital home solutions, incorporating superior performance, reliability and flexibility by design. We are the Future Friendly Home Services DevOps group, responsible for the end-to-end technology development and operations of TELUS’ Optik TV services, video and over-the-top services, broadband network capabilities, smart home solutions and software-defined wide area network (SD-WAN) solutions. It’s an exciting time to be a part of our mission to drive better outcomes through customer-centric, state-of-the-art software platforms.

Here's how

  • Provide systems administration and technical consultation for TV middleware platforms
  • Monitor multi-tiered application environments, utilizing various monitoring tools
  • Analyse system/application designs and implementations from a technology perspective; design and deploy solutions to problems that are identified
  • Ability to triage errors to assign tickets to the proper squads
  • Ticket triaging and ticket management
  • Own and address complex customer issues, end-to-end, from assessment and interpretation to recommendation and resolution
  • Conduct reviews, evaluations, and risk assessments
  • Deploying, configuring and managing cloud architectures and technologies on GCP (Compute Engine, Cloud Functions, Cloud Storage, Cloud SQL, Data Store)
  • Troubleshoot and recover complex cloud infrastructure and application issues
  • Troubleshoot and apply learnings to establish new protocols and best practices
  • Ensure proper documentation, standards and operational readiness as part of successful project delivery
  • Apply and advance change management best practices, to support existing and new evolving technologies
  • Collaborate with and foster strong relationships with internal stakeholders, and externally with product vendors
  • Proactively drive process improvements
  • Development of improvement procedures, and strategies
  • Help ensure that our systems and infrastructure are designed and implemented to the highest standards


You're the missing piece of the puzzle

  • With 5+ years of relevant experience, advanced technical and analytical skills, confident in making and owning technical decisions
  • Experience in supporting large scale, highly availability services and applications in an enterprise environment
  • Support specific customer issues through assessment, interpretation, resolution or recommendations
  • Experience in incident management, problem management, operational excellence, within a highly available 24x7x365 environment
  • Willing to work as part of an on-call rotation during holidays/weekends/overnight. (Regular working hours are day time business hours)
  • Adherence to strict change management processes and procedures
  • Operational system administration, and infrastructure build and deployment experience in a large scale enterprise environment
  • Experience with cloud-native tools and cloud environments (GCP, AWS, Azure, Linode, etc.)
  • Experience with Kubernetes on premise and/or as a managed service in the cloud
  • Experience in SQL and NoSQL database engines such as MySQL, PostgreSQL, Oracle, MongoDB, Cassandra, etc., including architecture, setup, maintaining, and troubleshooting
  • Experience with containerized solutions leveraging OpenShift, Kubernetes, and/or Docker
  • Experience with infrastructure as code tools such as Terraform, Ansible, Puppet, or Chef
  • Experience with web application services and reverse proxies such as Apache, Varnish, JBoss, NGINX, HAProxy, or Traefik
  • Experience with monitoring and alerting tools such as New Relic, Splunk, SCOM, Nagios, etc
  • Knowledge of cloud architectures
  • Operational knowledge of TCP/IP and software defined networking concepts
  • Proficiency in advanced troubleshooting tools such as packet sniffers and debuggers
  • Proficiency in scripting (Bash, Python, Ruby)
  • Proficiency with reporting tools such as Power BI, Tableau, etc. and ability to generate reports and dashboards when needed
  • Agile/DevOps methodologies and experience with CI/CD tooling such as Jenkins, GitLab, Chef, Cloud Deployment Manager, or equivalent CI/CD pipeline tools
  • Experience building positive relationships and collaborating with a variety of diverse groups and technical teams
  • Self-starter, willing to seek and accept responsibility
  • Strong verbal and written communication skills, with confidence conducting presentations to both peers and senior management
  • Bachelors of Computer Science or Electrical Engineering degree 



  • Programming experience in languages such as Python, Go, Node.js, Ruby, etc
  • Google Cloud, Amazon Web Services, or Azure certification
  • 5-10 years of enterprise or telecommunications IT experience
  • Experience with deployment and support of mobile and STB applications via Google, Apple, Amazon, and etc. platforms
  • Detailed knowledge of IP Video delivery infrastructure, setup, and support



#LI-hybrid, #LI-remote

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.