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Kroll Learning Specialist I - TELUS Health


Toronto, ON, CA

Req ID:  25542
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular

Join our team


The Kroll Pharmacy Learning Specialist team is small but mighty, supporting almost 5000 pharmacy customers across Canada with new implementations, conversion & data migration projects, module activations, and all scopes of training. We are a tight-knit group of professionals with a focus on efficiency and positive customer experiences. Our goal is to deliver consistently exceptional customer outcomes with our training and implementation initiatives. If you are a driven, organized, and personable individual who would enjoy working with healthcare professionals to learn new technology; if you have a can-do attitude and a knack for troubleshooting and problem-solving; and if you have an interest in travelling across Canada, then you may be a fit with our Pharmacy Learning Specialist Team! 


Here’s the impact you’ll make and what we’ll accomplish together


As a Learning Specialist, you will use your technical expertise to work with new and existing pharmacy customers during their period of transition onto a TELUS pharmacy software solution and provide robust support and training. You will work with minimal supervision and guidance and use your strong analytical and communication skills and attention to detail to ensure pharmacy professionals are effectively and efficiently trained, contributing to positive health outcomes for patients across the country.


Here's how


  • Use in-depth knowledge on settings, configurations, add-on modules, and pricing to ensure stores are maximizing the efficiency of their pharmacy application
  • Maintain organized, detailed documentation for training assignments, and submit required paperwork on time
  • Deliver training events and learning solutions using all mediums including onsite, e-learning, virtual facilitation, and blended
  • Travel across Canada to provide onsite training and project support, ensuring appropriate travel arrangements to allow for prompt scheduled arrival at pharmacies
  • Contribute to and maintain training materials to ensure documentation is current and relevant given market changes and evolution
  • Identify and escalate issues quickly through appropriate channels

You're the missing piece of the puzzle


  • Proven expertise using the Kroll pharmacy application
  • Experience working in a pharmacy environment
  • Strong interpersonal and communication skills
  • Strong problem-solving and analytical skills
  • Excellent organizational and time-management skills, with demonstrated punctuality and reliability
  • Ability to work independently and with minimal direction 
  • Resilient and flexible to change 
  • Demonstrates a focus on the best interest of the customer and delivering exceptions customer experiences
  • Has a valid driver's licence, has unlimited access to a vehicle, and can legally rent a car in all provinces and territories



  • Bilingual (English and French)
  • A demonstrated knowledge in troubleshooting Kroll software issues
  • Experience in adult education or in designing training programs
  • Experience working with other pharmacy solutions or tools  
  • Familiarity with Salesforce 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.