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L3 Digital Product (Billing and Subscriptions)

Location: 

Toronto, ON, CA, M5J 2V5

Req ID:  53239
Jobs by Category:  Operations
Job Function:  Project Management
Status:  Full Time
Schedule:  Regular

Description

 

Join Our Team

 

The Billing & Revenue Enablement (BRE) team at TELUS works closely with business and CIO partners to build capabilities roadmaps and manage the evolution of our billing, rating, payments, and subscription ecosystems.

 

We are looking for a driven, motivated and curious Product Manager. This role is a unique hybrid of product operations, financial management, and end-to-end project leadership. We foster a learning environment that encourages you to dive into challenging initiatives, allowing you to expand your technical skills and facilitate your professional growth in the product space.

 

Here's what we'll accomplish together and the impact you'll make

 

The BRE team plays a crucial role in delivering an exceptional end-to-end customer experience for TELUS wireless and wireline products. As an L3 Digital Product Manager you will be learning how to own the health and success of a platform.

 

You will support our Billing and Subscription-on-Demand platforms by balancing hands-on operational tasks with the leadership required to bring new features to life. You will ensure our roadmap moves forward, our vendors are held accountable, and our financial health is meticulously tracked in a large-scale digital ecosystem.

 

Here’s how

 

  • End-to-End Product Delivery: Take ownership of smaller-scale features and projects from scoping through to deployment. You will be the "bridge" between technical teams and business stakeholders, with a heavy focus on testing, validation, and ensuring a smooth launch
  • Operational Excellence: Manage the hands-on execution of monthly billing operations. You'll ensure customers receive accurate bills and bill-messages on time and hold our vendors to high standards of performance
  • Financials & Budget: Learn the "business of the product" by managing Capex and Opex. This includes requesting project funding, tracking spend against the platform budget, and issuing POs to external vendors
  • Roadmap & Governance Support: Help keep the engine running by facilitating working-level governance calls. You’ll synthesize project data into concise updates for leadership regarding roadmap health and strategic risks

 

 

Qualifications

 

You’re the missing piece of the puzzle

 

  • The "Product Mindset": You have a foundational understanding of the product lifecycle and a deep desire to grow into a Product Management career
  • Analytical Rigor: You are comfortable with numbers and details, whether you're tracking a six-figure budget or triaging a technical bug
  • Communication: You can translate "tech-speak" into "business-speak" and are comfortable presenting updates to stakeholders and partners
  • Resilience: You can manage ambiguity and are able to effectively prioritize and execute tasks in a fast-paced environment
  • Experience: 1–2 years of experience in a project coordination, product ops coordination, business analysis, or operations role (Telecommunications experience is a major plus)

 

Great-to-haves

 

  • A bachelor’s degree in Business, Computer Science, Engineering, or a related field
  • Familiarity with Agile methodologies and Jira
  • A curiosity for how billing and subscription models (like Netflix or SaaS) work behind the scenes
  • CAPM, CSPO, or similar certifications

 

 
Salary Range:  $86,000-$136,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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