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L4 Data Management - Customer Solutions Delivery AI Innovation Hub

Location: 

Toronto, ON, CA, M5J 2V5 Calgary, AB, CA Vancouver, BC, CA Edmonton, AB, CA Ottawa, ON, CA

Req ID:  48402
Jobs by Category:  Digital
Job Function:  Data Science
Status:  Full Time
Schedule:  Regular

Description

 

Join our team

 

This is an exciting opportunity to join the CSD AI Innovation Hub within Customer Solutions Delivery (CSD). We are a dynamic and agile team revolutionizing field operations by designing data-driven AI solutions that improve OpEx, sales, billing and other metrics across our national technician workforce. The destination choice of autonomous and creative team members interested in developing their talents and knowledge, our AI Hub boasts a diverse skillset for solving some of TELUS’s biggest challenges.

 

You will join a team supporting highly visible programs and key deliverables that are transforming the telecommunications business model.


 
What you’ll do


 
As an L4 Data management team member of the CSD AI Innovation Hub, you’ll play a pivotal role in determining the viability and success of our programs. Your ability to coordinate between stakeholders and technical teams will be essential in ensuring the execution of projects that deliver tangible value to the organization. You will leverage your expertise in data science, data engineering and web development to provide insights that increase operational efficiency and drive continuous improvement, ultimately realizing value for TELUS.

 

  • Leverage exceptional SQL skills to source data across on premise and cloud systems
  • Lead initiatives to explore and validate data to determine the viability of AI Hub projects
  • Engineer efficient pipelines that regularly transform and ingest data that can be consumed by applications and workflows
  • Support the development, validation, and deployment of AI/ML models
  • Design and maintain data analytics dashboards that track the success of AI Hub programs and enable business stakeholders and field managers
  • Create actionable insights and reports to support strategic decision-making by leveraging the latest data visualization tools
  • Orchestrate hybrid data organization and migration

 

 

Qualifications

 

What you bring

 

  • Bachelor’s degree in Computer Science, Data Science, Statistics or related field
  • 3+ years of experience working with enterprise data, and driving/executing on initiatives
  • Advanced knowledge of SQL and Python, cloud platforms (GCP) and source control (GitHub)
  • Experience with RDBM systems (Oracle, Microsoft SQL Server) and OLAP systems (BQ)
  • Expertise in building data pipelines leveraging ETL/ELT concepts, logging/monitoring and DevOps that manage CI/CD via IaC (Terraform, Pulumi) and cloud tools
  • Excellent project management and stakeholder communication skills

 

 
Salary Range:  $104,000-$156,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.
 

 

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Digital

Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

1.4M
Days volunteered in our communities

$1.3
Billion contributed to charitable and community organizations since 2000

15.2
Million customer connections

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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