Apply now »

L4 Technical Professional - CPE Management

Location: 

Toronto, ON, CA Vancouver, BC, CA Calgary, AB, CA Edmonton, AB, CA, T5J 0E5

Req ID:  52025
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Description

 

Our team and what we’ll accomplish together 

 

The Unified CPE Device Management team keeps millions of TELUS devices connected. We drive the strategy, operations, and evolution of platforms that remotely manage everything from Internet gateways to SetTop Boxes in homes across Canada—ensuring seamless connectivity and entertainment experiences at massive scale.

 

We're seeking an experienced L4 Technical Professional to join our team. In this pivotal role, you'll help shape TELUS' CPE device management strategy and drive the evolution of our infrastructure. You'll work at the intersection of telecommunications and cloud technology, designing and implementing scalable solutions that manage devices across our network. 

 

What you’ll do 

 

  • Shape TELUS' CPE device management strategy by collaborating with senior technical leaders to influence architectural designs that support millions of customer devices
  • Design innovative CPE management architectures, ensuring high reliability, optimal performance, and seamless scalability
  • Build and optimize AWS/GCP solutions, enabling large-scale device management that reduces costs and improves system responsiveness
  • Implement TR-069 and TR-369 protocols with vendors, ensuring efficient provisioning, monitoring, and management that enhances customer experience
  • Deploy leading monitoring solutions, providing insights that maintain system health, minimize downtime, and accelerate incident resolution
  • Partner with network engineering, product management, security, and operations teams to deliver integrated solutions aligned with business goals and customer needs
  • Evaluate emerging technologies with the engineering community to pilot new approaches that enhance TELUS’ CPE management capabilities

 

 

Qualifications

 

What you bring 

 

  • 5+ years of professional experience with cloud platforms (AWS and/or GCP)
  • Proven expertise in cloud infrastructure design and implementation
  • Experience with monitoring and observability tools, ideally Dynatrace, Prometheus and Zabbix
  • Programming experience with REST APIs, familiarity with Swagger and Postman
  • Excellent problem-solving abilities and architectural thinking
  • Strong communication skills and ability to work collaboratively

 

Great-to-haves 

 

  • Familiarity with CPE management protocols, specifically TR-069 and TR-369
  • Experience with AWS IoT Managed Integrations
  • Knowledge of network protocols and telecommunications standards 

 

 
Salary Range:  $95,000-$143,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »