Manager, B2B - TELUS Digital

Description

Create awesome experiences for our customers.

Join our team 

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for TELUS.com, TELUS.com/business and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Here’s the impact you’ll make and what we’ll accomplish together 

You are a passionate technology leader who will use your initiative, and experience leading delivery to be the guiding voice for your team. You can balance day to day workload with the demands of a fast paced agile team. You will manage the growth and development of a diverse team with varying digital skill-sets and create an environment that fosters collaboration and where results are delivered naturally. 

You have the ability to be a champion for your team, focused on creating an engaged and strong team culture along with being able to build the strategy to take us to the next level.

You will not be alone! You will team up with friendly, supportive internal partners who aspire to build the best products and have a passion for customer experience.

Here’s how

• Supporting a dynamic team of product owners, designers, developers, and testers in delivering on key outcomes and growing their careers
• Drive team engagement, foster collaboration, share the vision and support a culture of high performance and continuous learning
• Generating awareness of the digital roadmap across TELUS stakeholders groups in order to influence and partner with them to deliver experiences that solve customer problems
• Building relationships and networks across multiple internal teams and vendor/agency partners to help deliver a consistently great digital user experience for TELUS
• Driving and influencing stakeholders to ensure that TELUS is delivering on our ‘customers first’ strategy by keeping end-to-end customer experiences top of mind when defining program scope and deliverables
• Leading customer validation and ongoing continuous improvement (build, measure and learn)
• Consistently monitoring adoption and engagement metrics for the website, with specific outcomes tied to customer fallout and call offload, and leveraging data to drive continued enhancements 
• Keep a pulse on industry best practices and continually challenge TELUS Digital against best in class
• Deep understanding of software delivery, from planning, through discovery, design, development, deployment, maintenance and iteration

Qualifications

You're the missing piece of the puzzle

• The ability to champion, coach, motivate, and empathize with diverse team members while partnering and building relationships with stakeholders and TELUS leadership
• Ability to influence a broad spectrum of stakeholders to gain alignment on product vision, roadmap and prioritization 
• The ability to provide digital knowledge, expertise and guidance on a particular domain, providing coaching and advice to support the team
• Extensive experience and demonstrated success as a digital manager, with a proven track record of growing and developing practitioners 
• Proven success acting as a lead or manager for the agile delivery of software development work, coordinating with other streams and stakeholders
• Highly adaptable, you like innovation and out of the box thinking, you are curious and never stop learning
• Be comfortable working with complex enterprise technology, with the aim of creating simple and effective customer experiences
• Ability to anticipate and assess risks, contingency plans and manage change in a complex environment
• Experience working with Scrum, Agile, Lean, Lean UX, Kanban, and waterfall delivery methodologies
• Ability to effectively manage and operate budgets and prioritize work effectively and efficiently across the team
• Ability to resolve issues in creative ways, and you can clearly see things from the perspective of customers 

Great-to-haves

• Comfortable building basic financial models and presenting business cases
• High level technical understanding of APIs, UI and back-end system integrations
• Experience with tools and technologies used for website management (i.e. CMS, eCommerce platforms, etc)

What you can expect from us:

We aspire to build the best products. We’re always a work in progress and looking for people to join us and help digitize the telco. Check out labs.telus.com/blog to see how we solve challenging problems for millions of customers with innovative tools.