Manager, B2B - TELUS Digital

Description

Create awesome experiences for our customers.

Join our team

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, TELUS.com/business and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Learn more about our team at telus.com/digital

Here’s the impact you’ll make and what we’ll accomplish together

As Manager, B2B Digital, you will be responsible for building a world-class experience for Business customers (across small, mid and enterprise) to manage their accounts and services online, while driving sales also. Working to meet the needs of our customers, stakeholders and the broader digital team, you will be tasked with leading yearly and quarterly capital planning and overseeing feature delivery, all go to market activities, product launches, and campaigns.

Reporting to the Director, B2B Digital, you will grow and support a highly engaged and performing team, and act as a mentor and coach for your team to help us build a strong and enduring culture.

Here’s how

• Supporting a dynamic team of product owners, designers, developers, and testers in delivering on key outcomes and growing their careers
• Generating awareness of the B2B digital roadmap across TELUS stakeholders groups in order to influence and partner with them to deliver experiences that solve customer problems
• Building relationships and networks across multiple internal teams and vendor/agency partners to help deliver a consistently great digital user experience for TELUS
• Driving and influencing stakeholders to ensure that TELUS is delivering on our ‘customers first’ strategy by keeping end-to-end customer experiences top of mind when defining program scope and deliverables
• Leading customer validation and ongoing continuous improvement (build, measure and learn)
• Consistently monitoring adoption and engagement metrics for the website, with specific outcomes tied to customer fallout and call offload, and leveraging data to drive continued enhancements

Qualifications

You're the missing piece of the puzzle

• Be highly organized with a demonstrated ability to delegate, monitor and manage high volume workloads
• Ability to influence a broad spectrum of stakeholders to gain alignment on product vision and roadmap
• Ability to effectively solve problems and deal with complex project issues
• Be comfortable working with complex enterprise technology, with the aim of creating simple and effective customer experiences.
• Demonstrated ability to provide feedback and coaching to develop team members
• Ability to anticipate and assess risks, contingency plans and manage change in a complex environment
• Experience working with Scrum, Agile, Lean, Lean UX, Kanban, and waterfall delivery methodologies
• Experience working in a fast-paced digital team environment

Great-to-haves

• Experience shipping digital products to market for SMB customers
• Comfortable building basic financial models and presenting business cases

About TELUS Digital:

We want to work with people who:

• Share our passion for all things digital
• Thrive in an agile, lean and fast-paced environment
• Clearly see things from the perspective of our customers
• Are curious, experiment and never stop learning
• View collaboration as essential to your work
• Utilize the power of data to inform decisions
• Embrace diversity and new ideas

What you can expect from us:

• An environment where you’re encouraged to share and act on your ideas 
• Flexible work hours in a central downtown location 
• A welcoming, relaxed office with a casual dress code 
• A culture committed to giving; every year we donate time and resources in our communities
• Team lunches with a generous supply of healthy snacks
• A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing

Bonus points

Check out http://telus.com/digital/blog to see how we solve challenging problems for millions of customers with innovative tools.

Accessibility

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.