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Manager, Customer 360 data

Location: 

Toronto, ON, CA Vancouver, BC, CA

Req ID:  50378
Jobs by Category:  Operations
Job Function:  Customer Service
Status:  Full Time
Schedule:  Regular

Description

 

Our team and what we’ll accomplish together 

 

The TELUS Business Solutions (TBS) organization is dynamic, fast-paced, and entrepreneurial. Together, the team is responsible for driving profitable growth within a key growth segment for TELUS: Small & Medium business (SMB). 

 

Our team - SMB Business Intelligence team is seeking a dynamic data leader. This role requires a passion for developing data strategies, executing fast-paced projects, and leading a high-performing data engineering and insights team.
 

Do you have a passion for data, insights , leadership, and marketing? Are you courageous, innovative, and adaptable to change? Do you embody spirited teamwork and enjoy supporting diverse teams? If so, come join us!

 

What you’ll do

 

Reporting to the Director, Business Intelligence, Manager of Customer 360 will collaborate with Business Stakeholders to develop data strategies and assets. These assets will empower the Marketing, Product, and Sales teams to effectively manage the existing customer base, acquire new customers, and gain valuable insights into business performance. Your solutions will directly contribute to achieving marketing and sales targets, and positively impact the company's P&L.

 

  • Own and deliver the Business 360 platform roadmap, creating tangible value for internal stakeholders. Build a comprehensive customer 360 profile, enhanced by internal and external data and insights 
  • Foster a culture of innovation, data quality, and embracing AI for data enrichment and accelerated data development
  • Manage diverse business stakeholders across Product, Sales, Marketing, and Enterprise Engineering
  • Foster relationships with key partners like Systems, Platforms, Billing, and Digital teams to identify opportunities and consolidate customer data
  • Ability to build a vision for the Business 360 platform, managing multiple portfolios, prioritizing requests, and driving cross-functional alignment within TELUS Business
  • Communicate business outcomes and translate technical language for both technical and non-technical leadership teams
  • Tell stories - Oversee design, develop insightful reports, dashboards and tools that help inform strategic and operational decisions
  • Implement and enforce data governance policies and best practices to maintain data accuracy and compliance
  • Leverage AI in enriching data, speed up data engineering development cycles
  • Lead a team of data engineers, from senior to intern level

 

 

Qualifications

 

  • Bachelor's Degree in Software Engineering, Computer Science, Business or related field
  • 6+ years in data and managing data teams
  • Strong knowledge in BI, Customer 360, Martech (Salesforce)
  • Experience with data modeling, ETL processes and data warehousing
  • Strong communication and collaboration skils
  • Advanced experience in SQL, Python, BI tools and Cloud
  • Strong knowledge in AI (LLMs) and application from a data engineering perspective
  • Understanding of data privacy, CASL regulations

 
Great-to-have

 

  • Managed business intelligence teams
  • B2B experience
  • Certification on Google cloud or any other cloud platform
  • Telecom industry experience

 

 
Salary Range:  $110,000-$166,000
Performance Bonus or Sales Incentive Plan:  20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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