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Manager, Customer Acquisition

Location: 

Toronto, ON, CA Calgary, AB, CA Edmonton, AB, CA Vancouver, British Columbia, CA Ottawa, ON, CA

Req ID:  29992
Jobs by Category:  Sales and Marketing
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular

Description


The EPP Mobility Marketing team is dynamic, driven, fast-paced, and highly engaged. Together, the team is responsible for driving profitable growth through the fastest growing segments of the TELUS mobility business. Our team has direct responsibility, or supporting leadership, for all ‘4 Ps’ of the marketing mix to drive our business objectives.

 

TELUS is a great place to work. You can see it in our team members. The diversity of the TELUS team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative internet, voice, data and wireless products and solutions we offer.

Here’s what we will accomplish together:

 

In this role you will be responsible for leading the team tasked with driving category momentum through the curation of our customers. This starts with the acquisition of the customer and ensures a compelling value prop through their TELUS journey, adding value along the way while ensuring they stay happy TELUS customers. You and your team will realize this through dynamic pricing and value proposition for prospective customers, sound decision making in a hyper-competitive market and optimization of our investments to drive the best outcomes

 

Here’s how:

 

  • Focus on tactical customer acquisition to meet business objectives using 4Ps to do so
  • Develop product based value props that ensure customer happiness and promote the healthy growth of the base
  • Drive our growth strategy while realizing savings through cost takeout, reinvestment and the development of channel optimization programs 
  • Leverage and inform the continuous improvements of the customer oriented tools that drive competitive advantages and ultimately growth within the category

 

 

Qualifications

 

Here’s what YOU bring to this role:

 

  • An ability to understand the business deeply and seek out new opportunity areas and ideas
  • A strong desire to get close to the team members that sell our products across all channels
  • You are a problem solver with a bias to implement through product solves 
  • Develop and create compelling narratives from peers up to executives
  • Disciplined execution, ensuring quality of deliverables across a number of varied tasks and responsibilities
  • Thrive on ambiguity and change
  • A people first leader, focused on coaching and developing team members to drive better business outcomes

 
Great-to-haves:

 

  • Working experience in marketing, B2B or B2B2C  with multi-channel application 
  • Wireless telecommunications and/or technology-based industry experience is an asset
  • Working as a team on projects comprised of a wide range of integrated marketing activities

 

What WE Give Back to YOU:

 

  • Opportunity to show your stuff and be recognized and rewarded for excelling
  • Highly-engaged, dynamic and collaborative environment
  • Opportunities for personal development through training, networking and career development
  • Organization that continuously supports you giving back to the community you live in
  • Competitive compensation and benefits
  • Place that embraces our core values: spirited Teamwork, courage to Innovate, embrace Change and initiate Opportunity, and a passion for Growth #LI-Remote

 

 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.