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Manager, Enablement - Sales Operations

Location: 

Toronto, ON, CA, M5J 2V5

Req ID:  46038
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

TELUS Small Medium Business (SMB) is the fastest and largest growing business segment in the industry. We’re taking the next big step in our journey to become the digital-first technology provider of choice for customers. We make it secure, simple, and Worry-free.

 

Join our team

 

The SMB Enablement team supports the SMB Sales and marketing organization, including over 1000 team members and partners, both in Canada and internationally. SMB sales is focused on acquiring new business and retention of our existing business and management of our sales partners. Training and Activation drives the team member lifecycle experience including onboarding, training, growth/development and channel readiness activities to ensure our teams can deliver excellent, consistent results.

 

About the Role

 

We're seeking a dynamic, structured and focused Manager - Enablement to lead our Sales Operations team. This role sits at the intersection of sales enablement, operations, and employee experience, driving excellence in sales team support and operational efficiency. The successful candidate will have the opportunity to evaluate the current processes, suggest improvements and leverage automation and AI to create a seamless operational experience.

 

Key Responsibilities

 

  • Lead and manage a team responsible for comprehensive resource management and sales enablement operations
  • Contribute to the sales team lifecycle management, with a focus on:
    • Pre-onboarding processes
    • System access and resource allocation
    • Operational support throughout the employee journey
  • Collaborate within the organization to ensure a cohesive and comprehensive approach to sales team support
  • Drive system access management, roster maintenance, and hierarchy management
  • Serve as the central point of contact for sales-related inquiries regarding forecasts, reporting, and compensation
  • Champion process improvement initiatives and manage cross-functional projects
  • Provide strategic input on system development/implementations and sales experience optimization
  • Ensure connectivity for sales to key technology platforms including Salesforce, Gong, RingCentral, and WFM tools
  • Provide insights leveraging our Gong platform:
    • Ensure proper usage and customer consent compliance
    • Generate reports on sales call recordings
    • Provide LT data insights to support performance coaching initiatives

 

 

Qualifications

 

Key competencies and qualifications

 

  • Highly organized and structured approach to program management
  • Proven experience in sales operations or enablement leadership
  • Strong operational background with process improvement expertise
  • Experience with sales technology stack (Salesforce, Gong, WFM tools)
  • Excellent cross-functional collaboration and communication skills
  • Track record of managing complex projects and initiatives
  • Strong empathy and customer service orientation

 

Impact You'll Make

 

  • Transform the sales team experience from onboarding through full productivity
  • Create efficient, scalable processes that support high-velocity sales operations
  • Drive adoption of key technologies to enhance team performance
  • Build and maintain critical partnerships across sales and marketing organizations
  • Champion initiatives that improve sales team effectiveness and satisfaction

 

This role offers the opportunity to significantly impact our sales organization's success while building and optimizing critical operational processes. The ideal candidate will combine operational excellence with a passion for enabling sales teams and driving continuous improvement.

 

 
Salary Range:  $99,000-$149,000
Performance Bonus or Sales Incentive Plan:  20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting is effective 2024 and may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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