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Manager, Mobility Digital Product Strategy & Transformation

Location: 

Toronto, ON, CA, M5J 2V5

Req ID:  53234
Jobs by Category:  Operations
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular

Description

Lead the transformation of TELUS' digital domains by creating innovative digital products customers love, driving business growth and operational excellence


Join our team


We're a customer-driven and product-minded team building smart, customer-centric and data-driven digital experiences for telus.com, koodomobile.com and publicmobile.ca — spanning acquisition, retention and support throughout the customer lifecycle.
This role owns and evolves TELUS' three digital domains — telus.com, MyTELUS and the MyTELUS app. Cross-functional collaboration is central to everything we do, as our team prioritizes and triages activities across Marketing, Products and Services and Technology to drive conversions, reduce operational expenses and enable mobile and app-first customer experiences.

 

Here's the impact you'll make and what we'll accomplish together

As Manager of the Mobility portfolio, you'll guide a team of product managers to define and evolve the digital journey for our wireless customers — owning the roadmap for Wireless (Postpaid and Prepaid), 5G Services, Device Financing and Trade-ins, Roaming and Value-Added Services. You'll partner with UX, Design and Content to deliver seamless, high-performance experiences, and serve as the primary digital voice for Mobility during major enterprise-wide transformations — bridging complex network capabilities with simple, elegant customer-facing solutions


Key responsibilities


As the team manager, you will be responsible for overseeing the product strategy, development and execution to drive business growth and customer satisfaction:

  • Lead digital product strategy: Define and evolve the product roadmap for the Mobility portfolio — including Postpaid, Prepaid, 5G Services, Device Financing, Trade-ins and Roaming — prioritizing features and initiatives that drive measurable value for our customers and the business
  • Strategic representation: Act as the primary digital advocate for the Mobility business in enterprise "Convergence" forums, translating Mobility-specific needs into the broader technology transformation and ensuring top-priority journeys are designed with the right capabilities to achieve our business outcomes
  • End-to-end ownership: Oversee the full digital product lifecycle — from business casing and requirement gathering to experimentation and post-launch analytics — while partnering with Marketing, Network and Technology teams to align interdependent roadmaps and resolve trade-off decisions
  • Team leadership and coaching: Manage and develop a high-performing team of product managers, fostering a culture of ownership, continuous improvement and data-informed decision-making
  • Innovation and velocity: Drive adoption of emerging technologies — including AI — to streamline internal workflows, enhance the customer-facing mobile experience and optimize digital performance KPIs.

Qualifications

You're the missing piece of the puzzle

  • Proven people leader: 2+ years of experience managing people directly or indirectly, with a track record of building high-trust, cross-functional teams that deliver results in fast-paced environments
  • Digital product expert: 3+ years in digital product management or technical delivery, with deep experience in customer-facing applications (telecom, FinTech or high-volume e-commerce preferred)
  • Clear communicator: Strong ability to present complex roadmaps and business cases to senior leadership (VP and President levels) with clarity and confidence, and to simplify complex issues for broader organizational understanding and decision-making
  • Skilled at navigating ambiguity: You thrive in grey areas, creating structure and clarity for your team even when the broader environment is shifting — and you know how to drive alignment across siloed business units
  • Data-informed decision-maker: You leverage analytics and customer research to guide roadmap prioritization, ensuring the team is always focused on the highest-impact opportunities.

 

Great-to-haves

  • Solid understanding of the wireless industry, including device financing lifecycles, eSIM technology and roaming
  • Experience navigating a large-scale tech stack migration or enterprise digital transformation initiative
  • Familiarity with Adobe Experience Cloud (Target, Analytics, Launch) or similar experimentation and content management tools.
Salary Range:  $102,000-$152,000
Performance Bonus or Sales Incentive Plan:  20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »