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Manager, Organizational Change and Agility | TELUS Digital


Toronto, ON, CA Winnipeg, MB, CA Calgary, AB, CA Edmonton, AB, CA Halifax, Nova Scotia, CA Vancouver, British Columbia, CA Kelowna, British Columbia, CA Ottawa, ON, CA

Req ID:  25097
Jobs by Category:  Digital
Job Function:  Project Management
Status:  Full Time
Schedule:  Regular



Join our team 

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, TELUS.com/business and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at telus.com/digital

This is a full-time permanent position. Remote work is available anywhere in Canada.


Here’s the impact you’ll make and what we’ll accomplish together 

As Manager, Organizational Change and Agility, you will be responsible for maintaining and evolving an environment within which a team of change practitioners, agility enablers, and communications strategists are empowered to foster and sustain better ways to work, think, and behave.

In the Organizational Change and Agility team, we challenge our assumptions and beliefs on a daily basis, collaborate and validate ideas with customers and partners, and adapt to constant change and ambiguity. As the leader of the team, you will connect the dots across enterprise-wise portfolios, strengthen change management and agile enablement capabilities across TELUS Digital leadership, and contribute to our inclusive culture. 

You have the best of both worlds with the ability to be a champion for your team, focused on creating an engaged and strong team culture PLUS building strategy to take us to the next level.

You will not be alone! You will team up with friendly, supportive internal partners who aspire to build the best products and have a passion for customer experience.

Here's how


  • Drive change adoption and sustainment of digital acceleration efforts and their impact on customer, team member and business outcomes 
  • Empower effective decision-making across TELUS Digital leadership through timely information on opportunities, progress, and impact of change programs
  • Enable complex organizational change by providing change management coaching and leadership support for digital acceleration programs and initiatives including operating model evolution and organizational transformation
  • Establish a scalable training and coaching model to strengthen change management capabilities and agile ways of working across teams
  • Build partnerships and collaborate with stakeholders across TELUS in support of cross-functional business outcomes
  • Define measures of success to demonstrate change adoption and sustainment of digital acceleration efforts
  • Provide support, coaching, professional development, and goal setting for your team while fostering an inclusive culture
  • Ensure the team is aware of what good looks like, performance management, metrics
  • Work with recruitment team to hire top talent and create stable teams
  • Support team members on their professional development and career planning (ensuring that team members all have a plan)
  • Create a connection between the day-to-day work of team members to the bigger picture - ensuring alignment to strategy & vision


You're the missing piece of the puzzle

  • Extensive experience leading or implementing large-scale business, technology and/or organizational transformations
  • Demonstrated knowledge of proven change management models, frameworks and tools
  • A systems thinker with the ability to see the big picture and identify opportunities to address complex challenges and influence change
  • Confident in negotiating with, and influencing leaders across the organization, you are a highly effective collaborator with ability to build consensus across multi-functional teams
  • Ability to foster collaborative working relationships, provide thought leadership, and embrace diversity and new ideas
  • Ability to simultaneously tackle multiple projects and challenges with enthusiasm
  • Ability to develop and articulate succinct business rationale supporting recommendations 
  • Support team members with mentorship, engagement and well-being
  • Embrace all things digital and thrive in a fast paced, agile environment



  • Experience working in a change management, strategy or operations roles with demonstrated leadership performance and career progression
  • Experience in management consulting environments, with exposure to digital strategy 
  • Understanding of the TELUS digital capabilities and it’s key opportunities, challenges, and benefits
  • Noted for your adaptability, innovation and out of the box thinking, you are curious and never stop learning
  • 3-5 years’ experience working in a digital team


About TELUS Digital

We want to work with people who:

  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas


What you can expect from us:

  • An environment where you’re encouraged to share and act on your ideas
  • Flexible work hours in a remote first, mobile environment
  • A welcoming, relaxed office environment
  • A culture committed to giving; every year we donate time and resources in our communities
  • A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing


Bonus points

Check out https://telus.com/digital/blog to see how we solve challenging problems for millions of customers with innovative tools.

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.