Manager, Products & Services - TELUS Health


Toronto, ON, CA, M5J 2V5 Toronto, ON, CA Edmonton, AB, CA Calgary, AB, CA Montréal, QC, CA Vancouver, BC, CA

Req ID:  40169
Jobs by Category:  Technology Solutions
Job Function:  Product Management & UX/UI Design
Status:  Full Time
Schedule:  Regular



Join our team


The Pharmacy Solutions team is a dynamic cross functional team within TELUS Health which manages the leading Pharmacy Management Systems (PMS) across Canada. Our team is made up of highly skilled problem solvers who are responsible for improving health care solutions within the Canadian Pharmacy Technology ecosystem.


We are a diverse Product team with passionate individuals committed to building technology solutions that provide meaningful transformations to evolve how Pharmacy delivers patient care.


We want people that are self-starters and enjoy taking ownership of their work. The main mantra is to always improve - improve the processes; improve the products; improve our client's experience; and improve yourself.



Here’s the impact you’ll make and what we’ll accomplish together


TELUS Health has an incredible opportunity for an experienced Manager of Products & Services Leader to join our Pharmacy Solutions Team.


As a Product Leader, you will play a key role in managing and supporting our software delivery processes across our platforms by leading a team of Product Owners and Business Analysts, and working closely with our Engineering teams. You will grow and mentor an already mature and high functioning team. You will be responsible for further fostering and maturing our processes, while enabling our team to deliver best in class solutions. 


What you'll do


  • Lead and ensure your team’s successful and timely delivery of high-quality modern applications
  • Champion and execute the delivery roadmaps for our platform
  • Collaborate with our Product Owners to manage the velocity and throughput of our platforms
  • Ensure the product team follows best practices for Agile development, including sprint planning, backlog grooming, and sprint reviews
  • Drive product development from concept to launch, ensuring timely delivery and high-quality outcomes
  • Collaborate with product managers on product discovery to define project scope, goals, solution ideas, and deliverables
  • Monitor key metrics and KPIs to evaluate product performance and make data-driven decisions
  • Foster a culture of innovation, collaboration, and continuous improvement within the product team
  • Lead, inspire, and empower a team of talented team members
  • Attract and recruit top talent to help execute our mission
  • Advocate for the career advancement of your team members, understanding their aspirations and taking appropriate steps to set them up for success
  • Build and inspire a culture of "everyday innovation", collaboration, and excellence within your team
  • Anticipate and prepare for the future in terms of technology, people, culture and processes





What you bring


  • Experience and Skills:
    • Proven experience (5+ years) in product management, with at least 2 years in a managerial or supervisory role
    • Strong understanding of product development lifecycle and methodologies (Agile, Scrum, etc.)
    • Experience with project management tools such as Jira, Trello, Asana, etc.
    • Familiarity with data analysis and interpretation
    • Proven track record of delivering successful products to market
    • University degree in a related field or the equivalent experience demonstrated by progressive responsibilities


  • Soft Skills
    • Strong communication and interpersonal skills allowing you to effectively influence cross-functional teams and collaborating with stakeholders across the organization.
    • Analytical and strategic thinking abilities
    • Ability to prioritize and manage multiple projects simultaneously


  • Leadership and Attributes
    • Leadership: Ability to inspire and motivate a team towards a common goal
    • Strategic Thinking: Capacity to think long-term and align product initiatives with company vision
    • Problem-Solving: Aptitude for tackling complex issues and making informed decisions
    • Adaptability: Flexibility to adjust to changing priorities and market dynamics
    • Customer-Centric Focus: Commitment to understanding and meeting customer needs
    • Team Player: Willingness to work collaboratively across departments to achieve objectives
    • Attention to Detail: Thoroughness in reviewing product specifications and deliverables
    • Presentation Skills: Ability to articulate ideas and present proposals effectively to diverse audiences



At TELUS, you’ll join a diverse team dedicated to learning, teaching, and impact; as individuals and as a team. As a workplace, we care about our team members and have a total rewards package that makes being a part of TELUS Health something to be proud of: 


  • 100% remote within Canada: so you can work where you feel most inspired (including in-person if YOU want to!)
  • Stay healthy: flex benefits with options to customize coverage based on your lifestyle and needs, inclusively offering coverage for Gender Affirmation and Fertility treatments.
  • Virtual Care: premium access to digital healthcare for you and a loved one; avoid long waits at the clinic, just chat with a medical professional from your couch!
  • Work Life Integration: paid vacation and flexible well-being days
  • Family leave: mothers, fathers and adoptive parents benefit from a top-up during part of their leave.
  • Pension plan: to help you save for the future with a generous company match (free money!).
  • Employee Share Purchase Plan: you can invest in our shared success, company matched!
  • Wellness Spending Account: To support your whole person wellness 
  • Learning and development: Internal resources for business, leadership, and technical skills 
  • Savings: who doesn’t love discounts? (on TELUS services and partner/supplier services and products)
  • Employee and family assistance: LifeWorks provides free services to support you through life events
  • Tools/Technology: Mac or PC, whichever enables you to do your best work

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.


Salary Range:  $100,000-$150,000
Performance Bonus or Sales Incentive Plan:  20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.