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Manager, Strategy & Program Office

Location: 

Toronto, ON, CA Vancouver, BC, CA Calgary, AB, CA

Req ID:  45767
Jobs by Category:  Sales and Marketing
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular

Description

 

About Digital Sales & Marketing

 

Join the Digital Sales & Marketing team at TELUS, where we're on a mission to reimagine omnichannel experiences and make digital the channel of choice. We're focused on creating seamless, personalized, and intuitive experiences that drive digital engagement, e-commerce growth, and conversion improvement. Through our customer-centric approach, we aim to optimize investment and improve our customer’s ability to seamlessly interact across all of our touchpoints. As part of the Consumer Marketing & Channels organization, our team is guided by a vision to drive market leadership and unlock the potential in our communities, customers, and team members. If you're passionate about digital innovation and customer experience, we'd love to have you join our team!

 

What you'll do

 

As a trusted advisor to the VP, Digital Sales & Marketing, you will drive strategic planning, operational excellence, cross-functional collaboration, and team culture to achieve business objectives. Your key responsibilities will include:

 

  • Strategy Development: Develop and refine the VP's strategic plan, aligning with company goals and priorities
  • Internal Operations Management: Oversee internal team operations, ensuring timely and within-budget delivery of key initiatives and projects. This includes managing team timelines, resource allocation, and financial planning
  • PMO Leadership: Establish and lead a project management office (PMO) to drive cross-functional projects, initiatives, and programs across digital sales, 1:1 digital messaging, personalization, omni-channel transformation, and data unification
  • Operational Excellence: Identify areas for process improvement, develop solutions, and implement changes to enhance efficiency, productivity, and effectiveness
  • Stakeholder Management: Foster strong relationships with internal stakeholders, including senior leaders, to ensure alignment and collaboration
  • Market and Competitive Insights: Provide actionable market research, competitive analysis, and trend insights to inform strategic decisions, identify opportunities, and drive business growth
  • Team Leadership: Lead a small, high-performing team to drive strategic initiatives, fostering agility and innovation while adapting quickly to market changes and customer needs 
  • Team Culture and Engagement: Drive and promote a positive, inclusive team culture, fostering collaboration, innovation, and growth mindset among team members. Partner with the VP to develop and implement initiatives that enhance employee engagement, recognition, and development

Qualifications

 

What you bring

 

  • Experience: 8+ years of experience in strategy development, operations management, project management, or a related field, preferably in a digital sales and marketing environment
  • Skills:
    • Exceptional storytelling and presentation design skills, with the ability to craft compelling narratives and visually stunning decks for executive-level audiences
    • Excellent writing and editing skills, with the ability to distill complex concepts into clear, concise, and inspiring language
    • Strong strategic thinking and problem-solving skills, with the ability to analyze complex data sets and provide actionable insights
    • Strong business acumen and understanding of digital sales and marketing principles
    • Ability to collaborate with financial partners to develop business cases, investment profiles, and return on investment (ROI) analyses
  • Knowledge:
    • Digital sales and marketing strategies and trends
    • Project management methodologies (e.g., Agile, Waterfall)
    • Data analysis and visualization techniques
    • Presentation design and storytelling principles
  • Personal Qualities:
    • A creative and innovative mindset, with a passion for storytelling and presentation design
    • Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and executive-level stakeholders
    • A strategic thinker with a focus on delivering high-quality outcomes and driving business results
    • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and deadlines
    • A growth mindset, with a commitment to ongoing learning and professional development

 

Great to haves

 

  • Knowledge of TELUS products, services, and market positioning
  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field; MBA or advanced degree

 
Salary Range:  $95,000 - $143,000
Performance Bonus or Sales Incentive Plan:  20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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