Manager, TBS - Commercial and Public Sector Sales

Interested in helping shape transformational People & Culture initiatives?

Our team

This is not your traditional HR team; we embrace change and have fun re-inventing the future of work. We are as passionate about our team as we are about our business and thrive on thinking out of the box, delivering new solutions, and supporting exceptional team member experiences.

It’s an exciting time to be a member of People & Culture (P&C) at TELUS. We are a team who leads strategies to strengthen the TELUS culture with cutting-edge initiatives and programs. We strive for excellence in everything we do and we have an unyielding commitment to inspiring and motivating TELUS team members, retirees, customers, and communities to fulfill our “We Give Where We Live” philosophy. Through our technology innovation, we are creating a stronger and more caring world by enabling remarkable human, social and business outcomes. We believe wholeheartedly that we are all stronger together, and this is foundational to our promise to make the future a little friendlier for everyone.

What we’ll accomplish together

As a P&C Business Partner Manager supporting a team of TELUS Business Solutions (TBS) Commercial & Public Sector leaders, you wear several hats: trusted advisor, consultant, change agent and coach. You sit alongside and collaborate with leaders to develop and implement strategies that support business needs in addition to leading the implementation of the People Plan. Every day you engage in business conversations and partner to influence and equip leaders to manage change, grow their teams, and foster a highly engaged and inspiring workplace.

You are resilient, pragmatic, humble, and possess a great sense of humor. Your counsel is equal parts logic, analysis and strategy. You have a natural curiosity and appreciate that failure and vulnerability are healthy ways to learn and grow. Your passion to make a difference directly impacts the success of TELUS and ultimately creates better outcomes for our team members and customers.

What you’ll do

• Proactively partner with leaders to identify people issues or organizational design challenges and provide advice and expertise to help develop creative solutions
• Liaise with Centres of Excellence (CoE) to provide timely and constructive feedback to help drive the evolution of business unit programs and solutions
• Foster a continuous improvement mindset, continually looks for opportunities to increase the return of investment (ROI) of people programs and ways to improve the team member experience
• Serve as a trusted advisor to leaders by presenting multiple perspectives and challenging the status quo to expand their capabilities
• Leverage the breadth of your unique experiences and perspective to share insights with your P&C colleagues
• Support the M&A team in due diligence, integration planning and execution phases related to P&C
• Lead complex and large projects from inception to execution, including design, delivery and communication

What you bring

• Regarded as an exceptional communicator and able to influence a broad and diverse range of stakeholders
• Noted for your ability to flex various skill sets, including the ability to think creatively, execute elegantly, and collaborate across many teams, levels and situations
• Demonstrated ability to identify business problems (in a complex Sales environment), breaking them down, designing and executing innovative solutions with attention to small but critical details
• Respected for your track record of successfully managing complex projects simultaneously, balancing design needs with implementation needs
• Expert at guiding leaders to look around corners with data-driven recommendations that improve organizational performance, retention, and the overall team member experience
• Enable teams to navigate the future of work, guiding how we undertake transformation initiatives for remote work environments that are reflective of new realities
• Known for solving complex issues without having all the answers, and navigating ambiguity amidst ongoing, fast-paced change
• Recognized for your learning mindset and ability to understand the business and the challenges by developing and delivering innovative approaches that result in improvements in team engagement, productivity and organizational performance
• Experience working in a provincially-legislated environment
• 7 or more years of experience in a strategic human resources, program or leadership role
• University degree

Great to have

• Bilingualism in English and French, written and spoken