Manager-Channel Sales (Value Gen Field Excellence)

Description

Create awesome experiences for our customers.

Join our team and what we'll accomplish together

We are currently seeking a dynamic result-oriented and motivated Manager Channel Sales (Value Gen Field Excellence) to be an integral part in growing the Sales Performance and Culture within our Technician Field teams. This is an exciting opportunity to be part of a transformational team that drives tangible business outcomes while delivering exceptional customer experiences.

As the successful candidate you’ll manage a team of field coaches, and collectively work very closely with our trusted field technicians, field leaders, sales support, and channel marketing teams to drive sales performance, productivity and quality through a customized training, coaching & field excellence program.

What you’ll do

Sales Performance Management:

You will closely monitor channel performance reporting and solicit in-depth channel feedback to identify opportunities and prioritize and develop short-term and long-term tactics to achieve TELUS acquisition goals within the channel. To achieve this you’ll:

• Develop tools and processes that enable our field team managers to coach and performance manage their teams
• Leverage learnings from other sales channels and teams, as well as industry best practices
• Review detailed sales and order reporting, by technician, team, and region for outliers
• Lead recurring feedback sessions with technician teams on what’s working, what’s not working
• Guide and facilitate coaching amongst our field teams and managers
• Develop dedicated training and learning tactics for different performance segments and cohorts
• Share channel feedback to respective stakeholders within Marketing, Product & Services, Operations & Support.

Qualifications

What you bring

• Team Leadership & Development: Lead, manage, and continuously develop a team of management professionals focused on supporting and elevating the performance of multiple national field sales teams.
• Stakeholder Management: Exceptional ability to build authentic and pragmatic working relationships and manage a diverse group of individual stakeholders across the country.
• Strategy Development: Innately capable of identifying both opportunities and challenges, translating them into strategic programs and initiatives, while effectively weighing pros and cons and estimating the resulting business impact.
• Communication & Coaching: Exceptional communication skills, both written and verbal, with proven proficiency in training facilitation, coaching and leadership presentations
• Sales Acumen: Extensive experience in sales, demonstrated by a history of significantly improving sales performance.
• Analytical & Strategic Thinking: Strong ability to analyze data to inform the development of targeted training and enablement programs which ultimately influence key performance indicators (KPIs) and results.
• Organizational & Time Management: Excellent organizational skills, including the ability to prioritize tasks, manage multiple projects simultaneously, work effectively under pressure, and meet strict deadlines.
• Self-Management: Highly self-motivated, proactive, and capable of independent problem-solving with minimal supervision.
• Flexibility: Must be willing and able to travel as required.

Great-to-haves

• A University degree in Business, Finance, Engineering or other quantitative discipline
• 3+ years of training and coaching experience
• 3+ years of consumer or retail sales experience
• 3+ years of directly leading a team
• Familiarity or experience with TELUS consumer products and solutions is an asset