Manager-Community & Service Excellence - Greater Toronto Area
Toronto, ON, CA Newmarket, ON, CA Mississauga, ON, CA Whitby, ON, CA Aurora, ON, CA Oakville, ON, CA Markham, ON, CA Richmond Hill, ON, CA North York, ON, CA Milton, ON, CA Scarborough, ON, CA Burlington, ON, CA East York, ON, CA Oshawa, ON, CA Brampton, ON, CA Vaughan, ON, CA Etobicoke, ON, CA Ajax, ON, CA
Description
Join our team and what we'll accomplish together
We’re the Customer Solutions Delivery team at TELUS, and we believe that diverse perspectives drive innovation and excellence. We’re passionate about delivering quality service and putting customers first. We embrace technology and are committed to providing outstanding, personalized customer experiences.
As a Manager – Community & Service Excellence, you will lead a high-performing team, drive operational excellence, and build strong local community relationships. You'll coach with impact, motivate with purpose, and lead through collaboration to champion creative problem-solving that delivers results.
You celebrate success, prioritize safety, and lead authentically, understanding that strong communities create strong business results—bringing TELUS values to life in every interaction.
What you’ll do
- Represent TELUS as the key point of contact in your community and region
- Build a strong sales and solutions culture within your team to consistently meet revenue and margin targets
- Build and maintain strong relationships with local government, municipal, and community leaders
- Lead, coach and develop a diverse, high-performing team that delivers best-in-class customer service
- Drive local market growth, reduce churn, and increase TELUS brand awareness
- Collaborate cross-functionally to deliver against customer and business expectations
- Foster a culture of safety, accountability, and continuous improvement
- Guide your team through change and help them adapt in a fast-evolving industry
Qualifications
What you bring
- Proven experience as a people leader with a focus on performance, coaching and development
- A strong presence in your community, with the ability to build trust and influence
- Solid sales acumen, with a history of achieving or exceeding revenue goals for yourself and your team
- A bias for action—you take ownership of challenges and opportunities, leading initiatives from concept to completion with unwavering follow-through
- Strong interpersonal communication and strategic decision-making abilities that inspire teams and deliver results
- Ability to manage competing priorities while keeping your team aligned and focused
- Experience leading through change and fostering innovation
- Strong business acumen and a collaborative, team-first mindset
Required
- Clean and valid Class 5 Driver’s License (or provincial equivalent)
- Willingness to travel within your assigned region as required
Great-to-haves
- Experience with TELUS consumer products and services
- Bachelor’s degree in Business, Management, Marketing, Sales or a related technology field
Here’s the impact you’ll make and what we’ll accomplish together
In this role, you’ll be at the forefront of TELUS’ commitment to community and customer excellence. You’ll lead a team of solution experts who support our customers seven days a week, helping to strengthen our reputation and improve local service delivery.
Your leadership will drive stronger business results, deeper community connections, and a culture of continuous improvement. If you're ready to make a meaningful impact and lead with purpose, we encourage you to apply today and help us continue to grow our presence and deliver exceptional service to our customers and communities. Apply now!