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Manager-Community & Service Excellence - Greater Toronto Area

Location: 

Toronto, ON, CA

Req ID:  50190
Jobs by Category:  Operations
Job Function:  Technicians
Status:  Full Time
Schedule:  Regular

Description


Join our team and what we'll accomplish together

 

We’re the Customer Solutions Delivery team at TELUS, and we believe that diverse perspectives drive innovation and excellence. We’re passionate about delivering quality service and putting customers first. We embrace technology and are committed to providing outstanding, personalized customer experiences.

 

As a Manager – Community & Service Excellence, you will lead a high-performing team, drive operational excellence, and build strong local community relationships. You'll coach with impact, motivate with purpose, and lead through collaboration to champion creative problem-solving that delivers results.

 

You celebrate success, prioritize safety, and lead authentically, understanding that strong communities create strong business results—bringing TELUS values to life in every interaction.

 

 

What you’ll do

 

  • Represent TELUS as the key point of contact in your community and region
  • Build a strong sales and solutions culture within your team to consistently meet revenue and margin targets
  • Build and maintain strong relationships with local government, municipal, and community leaders
  • Lead, coach and develop a diverse, high-performing team that delivers best-in-class customer service
  • Drive local market growth, reduce churn, and increase TELUS brand awareness
  • Collaborate cross-functionally to deliver against customer and business expectations
  • Foster a culture of safety, accountability, and continuous improvement
  • Guide your team through change and help them adapt in a fast-evolving industry

Qualifications


What you bring

 

  • Proven experience as a people leader with a focus on performance, coaching and development
  • A strong presence in your community, with the ability to build trust and influence
  • Solid sales acumen, with a history of achieving or exceeding revenue goals for yourself and your team
  • A bias for action—you take ownership of challenges and opportunities, leading initiatives from concept to completion with unwavering follow-through
  • Strong interpersonal communication and strategic decision-making abilities that inspire teams and deliver results
  • Ability to manage competing priorities while keeping your team aligned and focused
  • Experience leading through change and fostering innovation
  • Strong business acumen and a collaborative, team-first mindset

 

 

Required

 

  • Clean and valid Class 5 Driver’s License (or provincial equivalent)
  • Willingness to travel within your assigned region as required

 

 

Great-to-haves

 

  • Experience with TELUS consumer products and services
  • Bachelor’s degree in Business, Management, Marketing, Sales or a related technology field

 

 

 

Here’s the impact you’ll make and what we’ll accomplish together

 

In this role, you’ll be at the forefront of TELUS’ commitment to community and customer excellence. You’ll lead a team of solution experts who support our customers seven days a week, helping to strengthen our reputation and improve local service delivery.

 

Your leadership will drive stronger business results, deeper community connections, and a culture of continuous improvement. If you're ready to make a meaningful impact and lead with purpose, we encourage you to apply today and help us continue to grow our presence and deliver exceptional service to our customers and communities. Apply now!
Salary Range:  $98,000-$146,000
Performance Bonus or Sales Incentive Plan:  20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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