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Manager - Creative Director DOT Comm Creative Studio

Location: 

Toronto, ON, CA, M5J 2V5

Req ID:  54187
Jobs by Category:  Operations
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular

Description

Join the DOT Comm team at TELUS, where we're on a mission to reimagine omnichannel experiences and make digital the channel of choice. We're focused on creating seamless, personalized, and intuitive experiences that drive digital engagement, e-commerce growth, and conversion improvement. Through our customer-centric approach, we aim to optimize investment and improve our customer’s ability to seamlessly interact across all of our touchpoints. As part of the Consumer Marketing & Channels organization, our team is guided by a vision to drive market leadership and unlock the potential in our communities, customers, and team members. If you're passionate about digital innovation and customer experience, we'd love to have you join our team!


Here’s the impact you’ll make and what we’ll accomplish together

As the Manager & Creative Director of the DOT Comm Creative Studio, you will lead a talented in-house team of designers, content strategists and copywriters in shaping the customer experience across our digital consumer storefronts. You will champion brand storytelling and commercial performance, ensuring every creative touchpoint — from product landing pages to conversion-driving banners — inspires confidence and drives action.

This is a leadership role that requires deep design sensibility, a sharp eye for creative detail, strong understanding of ecommerce UX principles, and the ability to guide and mentor a multi-disciplinary team in a fast-paced, matrixed environment.


Here’s how

Creative Leadership

  • Inspire and lead a high-performing team of designers, content strategists and writers creators to deliver friction-less, persuasive and assistive customer journeys.
  • Transform business objectives into innovative concepts, removing blockers and setting priorities to bring bold ideas to life across TELUS digital platforms.
  • Redefine and scale content development processes to ensure high-quality, impactful deliverables while balancing speed and efficiency

Strategic Collaboration

  • Partner closely with Digital Sales, Product, and Technology teams to enhance TELUS Web & App experiences, shaping product roadmaps to meet strategic goals.
  • Participate in planning sessions to ideate go-to-market strategies, clarify objectives, and align expectations.

Brand Stewardship

  • Evolve TELUS’ ecommerce brand expression and design system to create cohesive, engaging, and conversion-driven experiences that strengthen brand perception.
  • Collaborate with Marketing and cross-functional teams to deliver brand-aligned campaigns and uphold creative excellence across all touchpoints.

Team Management & Development

  • Mentor and develop a team of creatives, fostering a culture of craft, collaboration, and continuous improvement.
  • Provide thoughtful feedback and coaching to support creative growth and professional development

Operational Excellence

  • Optimize workflows and resource allocation with Digital Sales, Digital Product and Digital Content Ops teams for maximum efficiency and effectiveness.
  • Drive standardization and rapid deployment of high-quality content, leveraging AI and automation to future-proof scalability and enhance creative output.

Qualifications

You’re the missing piece of the puzzle

  • 8+ years of experience in digital design or advertising, with at least 3 years in a leadership or art direction role.
  • A portfolio that showcases best-in-class digital creative for ecommerce or performance marketing (web and app).
  • Strong conceptual thinking and visual storytelling skills — able to bring ideas to life that balance brand integrity with commercial impact.
  • Expertise in modern design tools (e.g., Figma, JIRA,  Adobe Creative Suite) and experience working with headless CMS’ like Contentful.
  • Experience directing photo/video content and writing or editing copy for digital channels is a strong asset.
  • Confident communicator with the ability to present and sell ideas to stakeholders at all levels.
  • A collaborative, empathetic leadership style — you thrive in cross-functional environments and lead with curiosity and clarity.
  • Passionate about emerging tech, especially AI and automation, and its role in modern content delivery.


Preferred

  • Experience in telecommunications, ecommerce, or large-scale consumer digital platforms.
  • Familiarity with accessibility standards, localization workflows, and multivariate testing in content.
  • Knowledge of content strategy, personalization frameworks, and customer journey mapping.
Salary Range:  $109,000-$202,000
Performance Bonus or Sales Incentive Plan:  20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »