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Manager - Data & AI Transformation, TELUS Business Solutions (TBS) Team

Location: 

Toronto, ON, CA, M5J 2V5 Vancouver, BC, CA

Req ID:  54721
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Description


Join our team and what we'll accomplish together

 

The TELUS Business Solutions (TBS) organization is dynamic, fast-paced, and entrepreneurial. We're at the forefront of a transformational shift: building the next generation of customer intelligence at TELUS through Agentic AI.
Our SMB Business Intelligence team is seeking a Manager, Data & AI Transformations to lead this transformation. In this role, you'll shape how we serve small and medium businesses more intelligently, faster, and at greater scale — directly influencing revenue growth, customer experience, and our company's P&L.
You'll lead a diverse team of data engineers, developers and analysts who are reimagining how we use customer data to drive marketing and sales impact. Do you have a passion for data, insights, leadership, and driving business transformation? Are you courageous, innovative, and adaptable to change? Do you embody spirited teamwork and excel at developing talented teams? If so, come join us.

 

What you'll do:


The Manager, Data & AI Transformations will lead your team through a strategic transformation while balancing hands-on technical leadership.

 

  • Your strategic focus: You'll work closely with leadership to shape and execute a compelling Agentic AI roadmap. You'll partner with Planning, Marketing, Sales, and CIO stakeholders to align on the vision, priorities, and resources needed to deliver transformational impact.
  • Your week-to-week reality: You'll move fluidly between strategic planning sessions on the Agentic AI roadmap, deep-dive technical design reviews with your engineering team, and cross-functional alignment meetings with Marketing and Sales partners. You'll coach your team on complex data architecture decisions, provide hands-on guidance on automation pipelines, and ensure your team's work directly supports marketing and sales targets.

 

Key accountabilities:

 

  • Lead the design and rollout of an automated Business Customer Profile process, leveraging Customer 360 and AI technologies to eliminate manual work and enable your teams to focus on driving customer value
  • Drive a high-performing and engaged team through recognition, performance development, and coaching—building a culture of learning and excellence
  • Own and deliver on core customer strategic initiatives that enable the Agentic AI roadmap
  • Lead collaboration internally with Planning, Marketing, and Sales to ensure tools, data, and assets align with the overall mission
  • Provide guidance and mentorship to a team with varied skillsets—from data engineers to analysts—helping them grow their capabilities
  • Build strategic relationships with CIO and other key partners to enable data, tools, and processes that support your roadmap
  • Communicate effectively with leadership on progress, risks, and opportunities
  • Manage risks, opportunities, and resourcing required to execute on the roadmap



 

Qualifications


What you bring

 

Core Experience (Required):

 

  • 5+ years of progressive data/analytics experience (data engineering, architecture, analytics leadership, full-stack development or similar)
  • 3+ years leading technical teams (managing data engineers, analysts, or equivalent IC teams)
  • 2+ years driving cross-functional programs or initiatives
  • Strong knowledge of Business Intelligence, data strategies, and AI/automation principles
  • Deep expertise in at least one major cloud platform (GCP, AWS, or Azure) with strong data engineering and automation capabilities
  • Demonstrated ability to develop and mentor team members—you've helped grow people into stronger technical and leadership roles
  • Strong communication and collaboration skills—you can translate between technical and business stakeholders

 

Great-to-Have:

 

  • B2B SaaS or telecom industry experience (we especially value this, but we're open to strong leaders from other fast-paced, data-driven industries)
  • Bachelor's Degree in Engineering, Business, Computer Science, or related field
  • Experience with customer data platforms (CDP) or customer 360 solutions
  • Track record of leading automation initiatives or digital transformation projects

     
Salary Range:  $109,000-$159,000
Performance Bonus or Sales Incentive Plan:  20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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