Manager - Digital Planning & Operations

Description

Join Our Dynamic Team

Join the Digital Sales & Marketing team at TELUS, where we're on a mission to reimagine omnichannel experiences and make digital the channel of choice. We're focused on creating seamless, personalized, and intuitive experiences that drive digital engagement, e-commerce growth, and conversion improvement. Through our customer-centric approach, we aim to optimize investment and improve our customer’s ability to seamlessly interact across all of our touchpoints. As part of the Consumer Marketing & Channels organization, our team is guided by a vision to drive market leadership and unlock the potential in our communities, customers, and team members. If you're passionate about digital innovation and customer experience, we'd love to have you join our team!

Our team and what we’ll accomplish together

Joining the Digital Sales Strategy & Operations team, you will lead the team in driving digital forecasting evolution, fulfillment operations program strategy, cross-functional interlock, and financial planning/management. You will report to the Director, Digital Sales Strategy & Operations, join a leadership team of 4, and lead a small high-performing team.

Here’s how

• Ecommerce Sales Forecasting: Establish eCommerce sales performance center of excellence, with ownership over TELUS and Koodo sales forecast modelling, tracking against key performance metrics, and performance updates to Senior Leadership
• Analytical Prowess: Develop scenario-based analyses and strategic recommendations to eCommerce strategy managers. Analyze market shifts, and assess impacts to portfolio opportunities and risks
• Operational Excellence: Own the program strategy for TELUS & Koodo ecommerce fulfillment, identifying areas for process improvement, and implementing changes to enhance efficiency, productivity, and effectiveness
• Financial Management: Deliver against our eCommerce financial budgets, including proactive identification of optimization opportunities, business case development, and strong cross-functional partnership on the product roadmap
• Stakeholder Management: Foster strong relationships with internal stakeholders, including senior leaders, to ensure alignment and collaboration across eCommerce performance and fulfillment outcomes
• Team Leadership: Lead a high-performing team with focus on establishing an innovative, collaborative, analytical culture rooted in a growth mindset

Qualifications

What you bring

• 8+ years of relevant experience, preferably in a digital sales and marketing environment
• Expert understanding of predictive financial modelling, planning, and statistical forecasting techniques
• Strong strategic thinker who is able to analyze complex data sets, provide actionable insights, and communicate clearly and concisely to all levels of management
• Exceptional collaborator who is able to navigate complex organizational dynamics, and use influencing and negotiating skills to create desired outcomes
• A proven leader with a track record of creating a dynamic team, who thrive in ambiguity, love to solve problems, and raise the bar in their roles
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and deadlines
• Consulting, strategy or finance backgrounds would be highly valued
• Bachelor's degree or similar post-secondary degree, MBA is an asset

What we give back to you:

• A highly-engaged, dynamic and collaborative environment on a team that likes to have fun
• Opportunities for personal development through training, networking and career development
• An organization that actively supports you giving back to the community you live in
• A place that embraces our core values: Spirited teamwork, Courage to innovate, Embrace change and Initiate opportunity, and a Passion for growth
• Flexible work styles with the ability to work in and out of the office