Manager - Information Services (Data Enablement) - TELUS Health

Description

Who we are:

TELUS is committed to changing the way healthcare in Canada works for you, your family, and your loved ones. What part might you play?

We collectively need to find solutions that will benefit all Canadians to meet the challenge of unsustainable rising costs, long wait times and an increasingly older population. Make no mistake, our journey to address Canada’s greatest social challenge of this generation, healthcare, will be long and challenging – but the chance to have an impact on all Canadians and build a new business for TELUS will be worth it!

The TELUS Health team focuses on empowering Canadians to take control of their health and the health of their loved ones with the right information, tools and support they need to live healthier and happier lives. As a global telecommunications leader and one of the largest IT healthcare providers in Canada, we are well positioned to play a leadership role in bringing new services to market to address this significant challenge.

What you do:

TELUS Health is seeking a Information Services Manager who will foster an environment that encourages collaboration and psychological safety. You will provide technical leadership for a challenging application, integration and solution development projects of medium to high complexity and team size for our customers in the healthcare industry. You will be part of a dynamic technical team responsible for application development, business analytics, operational and batch reporting on a wide variety of technologies. You have a ‘can-do’ attitude and you are not afraid to roll up your sleeves to get things done.  But most importantly, you are a team player who works best in collaborative environments and understands the importance of building and maintaining an engaging culture.

Here’s how

• Leadership: Management experience
• Ability to Inspire, lead, do things differently, drive change & transformation
• Provide vision, strategy and leadership to a highly engaged, high performing team 
  • Driving operational excellence in teams 
  • Making sure the strategy is well understood and embraced by their teams 
  • Execution of their strategy 
  • Stakeholder management and prioritization of teams' work 
  • Growing teams and developing people and careers
  • Lead teams who use Agile program delivery practices and DevOps code release practices
  • Proactively manage and maintain health and integrity of the platform 
  • Supporting production issues impacting customer experience

Qualifications

Required Knowledge:

• Subject Matter Expertise: The ability to provide knowledge, expertise, and guidance, providing coaching and advice to support the team
• People Management and Team Building: Extensive experience and demonstrated success as a technical leader, with a proven track record of growing and developing practitioners 
• Delivery Management: Proven success acting as a lead or manager for the agile delivery of software or platform products, coordinating with other streams and stakeholders
• Leadership & Interpersonal Skills: The ability to champion, coach, motivate, and empathize with team members while partnering and building relationships with TELUS Health leadership and Product
• Budget Management & Prioritization: Ability to effectively manage and operate team budgets and prioritize work effectively and efficiently across the team
• Strategic Thinking & Change Management: Ability to connect the dots between the team and broader organizational context and manage change effectively within the team

Great-to-haves
 

• Background in Health Care or Health Insurance industries is an asset
• Experience working in a software development manager role with demonstrated leadership performance, career progression, and understanding of software development
• Understanding of TELUS’ development practices and key improvement opportunities, challenges, and benefits
• Understanding of cloud computing, data analytics and reporting
• Experience with performance measurement of people and developing measurement mechanisms
• Experience using a range of Agile project/task management software and tools and experience leveraging them to support acceleration
• Experience with change management and/or deploying enterprise distributed systems in a production environment
• Strong bias to action with the ability to work independently to produce the required results
• Experience supporting DevOps teams with Solution Architecture, Solutions Design and Engineering
• Continuous improvement mentality-challenging the status quo
• Collaborative, learner and knowledge transfer skills are required
• Computer science, information technology, engineering or similar post-secondary degree
• Bilingualism (English and French) is an asset 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.