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Manager - Information Services (Data Enablement) - TELUS Health


Toronto, ON, CA Montreal, Quebec, CA Quebec City, Quebec, CA

Req ID:  32089
Jobs by Category:  Health
Job Function:  Administrative
Status:  Full Time
Schedule:  Regular



Who we are:


TELUS is committed to changing the way healthcare in Canada works for you, your family, and your loved ones. What part might you play?


We collectively need to find solutions that will benefit all Canadians to meet the challenge of unsustainable rising costs, long wait times and an increasingly older population. Make no mistake, our journey to address Canada’s greatest social challenge of this generation, healthcare, will be long and challenging – but the chance to have an impact on all Canadians and build a new business for TELUS will be worth it!


The TELUS Health team focuses on empowering Canadians to take control of their health and the health of their loved ones with the right information, tools and support they need to live healthier and happier lives. As a global telecommunications leader and one of the largest IT healthcare providers in Canada, we are well positioned to play a leadership role in bringing new services to market to address this significant challenge.


What you do:


TELUS Health is seeking a Information Services Manager who will foster an environment that encourages collaboration and psychological safety. You will provide technical leadership for a challenging application, integration and solution development projects of medium to high complexity and team size for our customers in the healthcare industry. You will be part of a dynamic technical team responsible for application development, business analytics, operational and batch reporting on a wide variety of technologies. You have a ‘can-do’ attitude and you are not afraid to roll up your sleeves to get things done.  But most importantly, you are a team player who works best in collaborative environments and understands the importance of building and maintaining an engaging culture.


Here’s how


  • Leadership: Management experience
  • Ability to Inspire, lead, do things differently, drive change & transformation
  • Provide vision, strategy and leadership to a highly engaged, high performing team 
    • Driving operational excellence in teams 
    • Making sure the strategy is well understood and embraced by their teams 
    • Execution of their strategy 
    • Stakeholder management and prioritization of teams' work 
    • Growing teams and developing people and careers
    • Lead teams who use Agile program delivery practices and DevOps code release practices
    • Proactively manage and maintain health and integrity of the platform 
    • Supporting production issues impacting customer experience




Required Knowledge:


  • Subject Matter Expertise: The ability to provide knowledge, expertise, and guidance, providing coaching and advice to support the team
  • People Management and Team Building: Extensive experience and demonstrated success as a technical leader, with a proven track record of growing and developing practitioners 
  • Delivery Management: Proven success acting as a lead or manager for the agile delivery of software or platform products, coordinating with other streams and stakeholders
  • Leadership & Interpersonal Skills: The ability to champion, coach, motivate, and empathize with team members while partnering and building relationships with TELUS Health leadership and Product
  • Budget Management & Prioritization: Ability to effectively manage and operate team budgets and prioritize work effectively and efficiently across the team
  • Strategic Thinking & Change Management: Ability to connect the dots between the team and broader organizational context and manage change effectively within the team



  • Background in Health Care or Health Insurance industries is an asset
  • Experience working in a software development manager role with demonstrated leadership performance, career progression, and understanding of software development
  • Understanding of TELUS’ development practices and key improvement opportunities, challenges, and benefits
  • Understanding of cloud computing, data analytics and reporting
  • Experience with performance measurement of people and developing measurement mechanisms
  • Experience using a range of Agile project/task management software and tools and experience leveraging them to support acceleration
  • Experience with change management and/or deploying enterprise distributed systems in a production environment
  • Strong bias to action with the ability to work independently to produce the required results
  • Experience supporting DevOps teams with Solution Architecture, Solutions Design and Engineering
  • Continuous improvement mentality-challenging the status quo
  • Collaborative, learner and knowledge transfer skills are required
  • Computer science, information technology, engineering or similar post-secondary degree
  • Bilingualism (English and French) is an asset 


By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.



A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.