Apply now »

Manager - Information Services

Location: 

Toronto, ON, CA Edmonton, AB, CA Montréal, QC, CA Vancouver, BC, CA Calgary, AB, CA

Req ID:  49690
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Description

 

Our team and what we’ll accomplish together:

 

We are a customer-driven and product-minded team within B2B at TELUS, focused on evolving our company’s value chain. We simplify systems and automate processes so that Sales and Operations teams can prioritize what matters most: our customers.

 

SMB System’s mission is to ease life for both our customers and our team. We aim to achieve this by investing smartly to reduce technical debt and legacy platforms, thereby delivering a modern, unified, national bilingual value chain that meets the needs of our business. Our platforms support thousands of TELUS team members daily across Canada and in both official languages and have become an integral part of their success.

 

As the Manager - Information Services, you’ll lead a diverse team and foster a culture of ownership to ensure our solutions achieve strategic outcomes. Enhancing delivery speed and product launches, you will collaborate with our leadership team and key stakeholders across all business levels and the CIO. Your success in this role will hinge on your ability to build strong and authentic relationships and ensure our platforms provide an excellent user experience while meeting business goals 

 

What you’ll do:

 

  • Establish a clear vision and structure, empowering the team to confidently execute their responsibilities 
  • Create an inclusive work environment where team members feel comfortable sharing challenges and failures, fostering mutual growth and improvement.
  • Collaborate with the CIO to deliver creative solutions that meet business outcomes and direct investment towards modernizing our platforms
  • Leverage best practices in software development to deliver incremental value and optimize benefits realization
  • Support the team with regular leadership updates on inflight projects
  • Embrace change to respond to evolving market conditions that impact project priorities 

 

 

Qualifications

 

What you bring:

 

  • Degree or equivalent in Computer or Information Science
  • Familiarity in DevOps practices to enhance collaboration, accelerate time to market, improve quality and reliability, increase efficiency, enhance security, and ultimately deliver a superior customer experience and competitive advantage
  • Product Owner certification and active practitioner with experience in different software development methodologies
  • 5+ years of progressive experience in software development
  • Curiosity - comfortable challenging the status quo and asking “why” to support continuous improvement 
  • Creativity - able to view problems from different angles and find “common ground” across a diverse team to gain support and adoption
  • Flexibility - ability to work with a diverse technical team and adjust to unexpected changes while balancing risk and progress
  • English language both verbal and written

 

Great-to-haves:

 

  • MBA and/or equivalent combination of experience and education
  • Bilingual (English/French)

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

 
Salary Range:  $110,000-$166,000
Performance Bonus or Sales Incentive Plan:  20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »