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Manager - Platform Technology and Services Planning

Location:

Toronto, ON, CA, M5J 2V5 Burnaby, BC, CA Calgary, AB, CA Edmonton, AB, CA Ottawa, ON, CA

Req ID: 45505

Jobs by Category: Technology Solutions

Job Function: Network & Engineering

Status: Full Time

Schedule: Regular

Join our team

The Technology Business Office (TBO) within TELUS Platform Technology and Services drives transformation through strategic network planning, visionary technology roadmaps, robust service architectures, a commitment to exceptional service performance and customer experiences. Leveraging data-driven insights, our team is at the heart of enabling TELUS Network, across Wireless and Wireline, to deliver world-class technology and services, balancing innovation with sustainable practices and a customer-first approach.

Here’s the impact you’ll make and what we’ll accomplish together

The Technology Business Office (TBO) is a strategic hub driving operational excellence and service-oriented architecture across wireless and wireline networks. In this role, you’ll shape impactful capital strategies, define future-ready technology roadmaps, and craft seamless service architectures. Your expertise in program management and service analytics will ensure the timely delivery of key initiatives while uncovering insights to boost service performance. As a customer experience champion, you’ll collaborate with Product and DevOps teams to align goals and implement strategies that truly enhance our customers’ experience.

Join us to innovate, lead, and transform. Together, we’ll build the frameworks that position TELUS as a leader in technology and service excellence while fostering a culture of Commitment, Collaboration, and Curiosity.

What you’ll do

Lead the annual capital planning cycle and track monthly spending to ensure alignment with the approved budget.
Develop and maintain cost models for network services, focusing on unit cost tracking and lifetime value analysis.
Leverage data analytics to make informed decisions on capital allocations and optimize financial performance.
Develop and implement data-driven capacity models, based on DevOps team inputs, to monitor the core network’s capacity across both wireline and wireless networks.
Analyze data to forecast capacity requirements and identify opportunities for infrastructure optimization.
Work closely with network DevOps teams to forecast and plan for future capacity deployment projects.
Use data insights to plan and monitor voice and data traffic, ensuring capacity meets current and projected demand.
Analyze usage patterns to optimize traffic management strategies and improve overall network efficiency.
Oversee the allocation and management of numbering resources, ensuring compliance with regulatory requirements and operational needs.
Identify and implement data reconciliation strategies to ensure cost efficiency and accuracy.
Drive network migration initiatives to improve facility and circuit utilization, utilizing data to uncover opportunities for enhanced efficiency.
Work collaboratively in a DevOps environment, ensuring network planning processes align with DevOps cycles to enhance efficiency and responsiveness.

What you bring

Bachelor's or Master’s degree in Telecommunications, Electrical Engineering, Computer Engineering, or a related field.
Minimum 7-10 years of experience in planning management, with a strong background in both wireless and wireline networks.
Proven experience in leading capital planning and budget management, with a focus on data-driven decision-making, cost modeling, and financial tracking.
Strong understanding of core network capacity planning, with experience in both wireline and wireless technologies.
Background in cost-saving initiatives, particularly in data reconciliation, facility optimization, and network migration projects.
Ability to thrive in an agile, DevOps environment, adapting to fast-paced changes and working cross-functionally with DevOps teams.
Expertise in continuous improvement processes, leveraging data to streamline and enhance network planning operations.
Excellent communication skills with the ability to translate complex concepts into simple clear terms
Known for your strength in collaborating effectively with cross-functional teams and stakeholders
Proven ability to lead, mentor, and coach a diverse team, fostering professional growth and development.
Experience in building a collaborative and high-performing team culture, setting clear goals, and driving team accountability.

Location: Any major Canadian city

Salary Range: $108,000-$162,000

Performance Bonus or Sales Incentive Plan: 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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