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Manager Products & Services

Location:

Toronto, ON, CA, M5J 2V5

Req ID: 47107

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

Join our team

The Pharmacy Solutions team is a dynamic cross functional team within TELUS Health which manages the leading Pharmacy Management Systems (PMS) across Canada. Our team is made up of highly skilled problem solvers who are responsible for improving health care solutions within the Canadian Pharmacy Technology ecosystem.

We are a diverse Product team with passionate individuals committed to building technology solutions that provide meaningful transformations to evolve how Pharmacy delivers patient care.

We want people that are self-starters and enjoy taking ownership of their work. The main mantra is to always improve and focus on the outcomes - improve the processes; improve the products; drive outcomes for our client.

Here’s the impact you’ll make and what we’ll accomplish together

TELUS Health has an incredible opportunity for an experienced Manager of Products & Services Leader to join our Pharmacy Solutions Product Organization.

As a Product Leader, you will be responsible for developing and executing the product vision and strategy across multiple product lines. You'll lead a team of Product Managers, providing mentorship, guidance, and career development while ensuring alignment with organizational objectives and market needs.

What you'll do

Build, lead, and mentor a high-performing team of Product Managers
Develop and execute the strategic product vision across multiple product lines
Define and oversee product portfolio roadmaps and ensure strategic alignment
Drive cross-functional collaboration between Product, Engineering, and Business teams
Establish product development processes and best practices across teams
Lead resource allocation and prioritization across multiple product initiatives
Guide product discovery and strategy development across teams
Implement and monitor product success metrics and KPIs across the portfolio
Create and maintain relationships with key stakeholders and executive leadership
Drive innovation and market leadership in the pharmacy technology space
Develop and manage product team budget and resources
Lead organizational change and process improvement initiatives
Coach and develop Product Managers in their career progression
Anticipate and prepare for the future in terms of technology, people, culture and processes

Qualifications

What you bring

Experience and Skills:
- Proven experience (5+ years) in product management, with at least 2 years in a managerial or supervisory role
- Strong understanding of product development lifecycle and methodologies (Agile, Scrum, etc.)
- Experience with project management tools such as Jira, Trello, Asana, etc.
- Familiarity with data analysis and interpretation
- Proven track record of delivering successful products to market
- University degree in a related field or the equivalent experience demonstrated by progressive responsibilities
Soft Skills
- Strong communication and interpersonal skills allowing you to effectively influence cross-functional teams and collaborating with stakeholders across the organization.
- Analytical and strategic thinking abilities
- Ability to prioritize and manage multiple projects simultaneously
Leadership and Attributes
- Leadership: Ability to inspire and motivate a team towards a common goal
- Strategic Thinking: Capacity to think long-term and align product initiatives with company vision
- Problem-Solving: Aptitude for tackling complex issues and making informed decisions
- Adaptability: Flexibility to adjust to changing priorities and market dynamics
- Customer-Centric Focus: Commitment to understanding and meeting customer needs
- Team Player: Willingness to work collaboratively across departments to achieve objectives
- Attention to Detail: Thoroughness in reviewing product specifications and deliverables
- Presentation Skills: Ability to articulate ideas and present proposals effectively to diverse audiences

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $102,000-$152,000

Performance Bonus or Sales Incentive Plan: 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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