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Manager - Technical Product

Location: 

Toronto, ON, CA, M5J 2V5 Calgary, AB, CA Vancouver, BC, CA Edmonton, AB, CA

Req ID:  49441
Jobs by Category:  Operations
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular

Description

 

We are seeking a strategic and innovative Manager of Rating to lead our rating capabilities across all TELUS brands and services. This role is critical in positioning TELUS uniquely against competitors through the strategic development and implementation of rating solutions for prepaid and postpaid mobility services, as well as wireline offerings. The successful candidate will drive the evolution of our rating capabilities through innovative roadmap development and AI-powered solutions that simplify and enhance our development lifecycle.

 

Key Responsibilities

 

Strategic Leadership

 

  • Define and articulate the strategic role that rating plays in supporting TELUS products and competitive positioning
  • Develop comprehensive rating strategies across all TELUS brands, prepaid/postpaid mobility, and wireline services
  • Collaborate with cross-functional teams to align rating capabilities with broader business objectives
  • Identify market opportunities and competitive advantages through innovative rating approaches

 

Team Management & Development

 

  • Lead, mentor, and develop a team of 2 full-time employees and manage contractor relationships
  • Foster a culture of innovation, collaboration, and continuous improvement
  • Provide performance management, career development, and succession planning for team members
  • Build and maintain strong relationships with internal stakeholders and external partners

 

Product & Technology Innovation

 

  • Lead the development of a comprehensive roadmap for rating capabilities that are relevant, innovative, and future-focused
  • Identify and implement opportunities to leverage artificial intelligence and machine learning to simplify and optimize the full development cycle
  • Drive digital transformation initiatives within the rating domain
  • Stay current with industry trends, emerging technologies, and competitive landscape

 

Operational Excellence

 

  • Ensure rating solutions meet quality, performance, and scalability requirements
  • Oversee the delivery of rating projects on time and within budget
  • Establish and monitor key performance indicators for rating capabilities
  • Implement best practices for rating development, testing, and deployment

 

 

Qualifications

 

Required Qualifications

 

  • Bachelor's degree in Engineering, Computer Science, Business, or related field
  • 7+ years of experience in telecommunications, with 3+ years in management roles
  • Deep understanding of telecommunications rating systems, billing processes, and revenue management
  • Proven experience managing both full-time employees and contractor relationships
  • Strong strategic thinking and analytical skills with ability to translate business requirements into technical solutions
  • Experience with product roadmap development and portfolio management
  • Excellent communication and presentation skills for executive-level stakeholders

 

Preferred Qualifications

 

  • Master's degree in relevant field or MBA
  • Experience with AI/ML implementation in telecommunications or rating systems
  • Knowledge of prepaid/postpaid mobility services and wireline products
  • Experience with agile development methodologies and DevOps practices
  • Previous experience in competitive analysis and market positioning
  • Familiarity with telecommunications industry standards and regulations
  • Experience with cloud-based rating solutions and modern technology stacks

 

What We Offer

 

  • Opportunity to shape the future of TELUS rating capabilities and competitive positioning
  • Leadership role in driving AI and digital transformation initiatives
  • Collaborative environment with cross-functional teams across TELUS
  • Professional development opportunities and career growth potential
  • Competitive compensation and comprehensive benefits package
  • Flexible work arrangements supporting work-life balance

 

About TELUS

 

Join our team and help us build innovative solutions that connect Canadians and drive digital transformation. At TELUS, we're committed to putting our customers first, fostering innovation, and creating meaningful impact in the communities we serve.

 

 
Salary Range:  $114,000-$172,000
Performance Bonus or Sales Incentive Plan:  20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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