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Manager - Technical Product

Location: 

Toronto, ON, CA, M5J 2V5

Req ID:  40572
Jobs by Category:  Technology Solutions
Job Function:  Product Management & UX/UI Design
Status:  Full Time
Schedule:  Regular

Join our team and what we'll accomplish together

 

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We are obsessed with engineering excellence and creating frictionless experiences for TELUS customers and team members. Our team includes a passionate group of UX and visual designers, full stack developers, content managers, testers, product owners and other technology experts. Join our team if you are excited about innovation, technical delivery and being part of an amazing team!
 
As Manager, Wireline Digital Experiences, you will deliver best in class experiences for our customers. You'll create digital products that enhance the digital commerce experiences for Internet, TV, Home Phone and Home Security Services to help simplify the lives of our customers. Working to meet the needs of our customers, stakeholders and the broader CIO team, you will be tasked with owning the engineering strategy and delivery of products within your portfolio.

Reporting to the Director of the Wirelines Digital Experiences team, you will collaborate with your peers within the organization to execute on the Product strategy and evolution of the digital customer experience to meet our digitization goals. You will also build and support a highly engaged, performant team, and act as a mentor and coach to help build a strong and enduring culture at TELUS.
 

What you'll do

 

Support a global team:

 

  • Lead a global software engineering delivery team to support the outcomes for our customers, team members and business.
  • Hire, inspire and support team members to drive high performance and team engagement through 1:1 coaching, professional development, goal setting and performance management.
  • Foster an innovative, collaborative work environment that encourages risk-taking 
  • Guide the team on where to focus effort, help prioritize initiatives, remove inefficiencies and barriers thereby enabling them to deliver value
  • Ensure team members are empowered and enabled to achieve the desired outcomes through providing the required tools, processes, and training

 

Engineering Excellence & Delivery

 

  • Collaborate with TELUS Product groups to support a digital roadmap for Home Solutions eCommerce applications and execute on delivering digital experiences that generate business value while reducing customer effort
  • Support and continuously evolve our engineering practice to scale our operation
  • Partner with various CoPs (Architecture, Quality Engineering, Platform) to create best in class technology strategies to support best in class technical solutions 

 

Lead with Operational Excellence:

 

  • Manage CAPEX and OPEX budget forecasting and actuals 
  • Manage third party vendor and internal partner relationships 
  • Strives for technical excellence, monitoring application performance, defects, incident management process and PIR
     

What you bring

 

  • Bachelor’s Degree, or equivalent practical experience
  • 5 years of experience in a technical leadership role; overseeing projects, with 2+ years of experience in a people management, supervision/team leadership role
  • Experience managing software development cycle, from gathering requirements, design, release practices
  • Experience with Agile development methodologies
  • Proven leadership skills; ability to lead high functioning teams while fostering a culture of spirited teamwork and innovation
  • Outcome driven prioritization and decision making skills
  • Ability to collaborate cross-functionally across the organization
  • Strong written, verbal and interpersonal communication skills
Salary Range:  $106,000-$158,000
Performance Bonus or Sales Incentive Plan:  20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »