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Operations Lead, Platform Enablement | TELUS Digital


Toronto, ON, CA Calgary, AB, CA Edmonton, AB, CA Winnipeg, MB, CA Kelowna, British Columbia, CA Vancouver, British Columbia, CA Halifax, Nova Scotia, CA Ottawa, ON, CA

Req ID:  30852
Jobs by Category:  Digital
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



Here’s the impact you’ll make and what we’ll accomplish together

As an Operations Lead for Platform Enablement, you’ll be responsible for supporting capacity planning, annual & quarterly planning and delivery reporting.


Reporting to the Director of Platform Enablement, your key drivers will be enabling teams to meet objectives by helping coordinate, organize and lead. Teams will look to you to facilitate collaboration across TELUS Digital and beyond. To enhance the shared ownership of projects, you will provide consistent communication and visibility to our stakeholders, and help manage risks to maintain the health of our operations.


Your focus will be on Agile business operations, continuous improvement and change management.

Here’s how


  • Lead annual capital planning and building of business cases, ensuring accurate forecasting of resources, budget, capacity and programs; Build POs financial acumen through mentoring and knowledge sharing 
  • Track and report on budget, providing Leadership team with a monthly and quarterly capital and operating expenditures and proactively identify opportunities for budget optimization in collaboration with the Budget & Portfolio team
  • Ensure continuous alignment of road maps across the Agile teams by working with POs though cross-program rituals such as annual and quarterly planning
  • Drive evolution of the operating model, ensuring cross-team efficiency, driving Agile, lean and collaborative practices
  • Track, analyze and report on team metrics. Initiate appropriate internal and external communication, improving transparency and radiating information
  • Facilitate agenda and discussion for Leadership team meetings, track and ensure follow through on action items, plan Leadership team review of strategic initiatives and programs, advise Leadership team on emerging issues and team needs
  • Plan and coordinate team engagement activities to support a positive team environment





You're the missing piece of the puzzle


  • A master facilitator who is able to lead successful workshops, team meetings, and retrospectives
  • Experience in writing business cases, budget tracking and reporting, use of portfolio management tools
  • Ability to foster collaborative working relationships, through leadership, embracing diversity and new idea
  • Excellent interpersonal skills, ability to work with diverse personality types
  • Ability to develop and articulate succinct business rationale supporting recommendations
  • Highly organized and detail oriented with the ability to synthesize complex information to articulate to Senior Leadership
  • Proficient in Project & Change Management, KPIs and reporting 




  • Strong storytelling and presentation skills - ability to understand diverse audiences and communicate effectively to stakeholders
  • Strong desire to roll your sleeves up and get things done
  • Ability to deal with uncertainty and take charge of difficult situations



About TELUS Digital


We want to work with people who:

  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas


What you can expect from us:

  • Opportunity to show your stuff and be recognized and rewarded for excelling
  • A fun dynamic team that works together to find new innovative ways to drive the digital transformation of TELUS. 
  • An environment where you’re encouraged to share and act on your ideas, while learning new things and building your career.
  • Able to work flexible hours and connect remotely with team members across Canada.  #LI-remote
  • A culture committed to giving back to our communities; every year we donate time and resources in our communities.
  • Access to well-being resources as well as ongoing support and focus on overall team member physical and mental well-being. 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.