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People & Culture Advisor - Benefits Administration


Toronto, ON, CA Edmonton, AB, CA Vancouver, British Columbia, CA Montreal, Quebec, CA Calgary, AB, CA

Req ID:  24933
Jobs by Category:  People & Culture, Finance and Corporate Affairs
Job Function:  People Practices
Status:  Full Time
Schedule:  Regular



Are you interested in creating the future of work?


At TELUS, we’re looking for bright people who like to innovate every day. At TELUS, People & Culture (P&C) is not your traditional HR team. We embrace change and have fun re-inventing the future of work. We’re just as passionate about our team as we are about our customers, and we’re looking for people that radiate this passion.


Here’s what we believe


  • We are ONE team – there’s no room for egos or blame 
  • Everything we do is tied to the business – our customers
  • We challenge the status quo – and when others think we’re done, we make it better
  • We live up to our commitments – to ourselves, our friends, family, peers, leaders and our customers
  • Our success is all about how we do things – how we lead and think, proactively solve problems, deliver, communicate, and more


Here’s the impact you’ll make and what we’ll accomplish together!


In this role, you will be an integral part of the Benefits Administration team, helping to deliver excellent operational support and impeccable customer service to over 27,000 team members and 22,000 retirees, and many more external customers across Canada.


Alongside the larger P&C Operations team, you will put your best foot forward by helping:


  • Deliver superior team member experience: your strong focus on the customer experience will drive better outcomes for our team members
  • Bridge the gap between systems and people: you will be the business process expert of the various tools we own and provide ongoing coaching to our benefit and payroll specialists
  • Improve the way we work: you will bring a mindset of continuous improvement and assist the team in implementing changes to our processes
  • Maintain the integrity of our overall data through audits, automation, and a relentless focus on safeguarding the quality of our work

Here’s how


Reporting to the P&C Manager – Benefits Administration, you will bring your A-game in the following responsibilities:


  • Responsible for in-depth analysis and definition of business needs and the design, development and delivery (including documentation, system testing, communication) on medium to very complex benefits administration projects 
  • Create process documentation that will support effective cross training of roles within the team, and promote client service delivery responsiveness
  • Identify and implement process improvements in various benefits administration functions that will enhance the team member experience and improve efficiencies
  • Conduct system audits and collaborate with our technical teams to address defects and identify efficiency opportunities
  • Support integration and onboarding activities of new mergers and acquisitions
  • Ensure readiness for annual enrolment – liaise with stakeholders to ensure processes and system updates related to benefit plan changes are complete
  • Liaise with team members, impacted business units, partners and vendors on cross-functional implementation activities to meet deliverables 
  • Act as a subject matter expert of our benefit programs and processes – you will assist the team with the resolution of benefits issues from team members
  • Maintain awareness of available technology and benefits administration trends that could contribute to the team’s operational efficiencies





You’re the missing piece of the puzzle


  • Dedicated team player who demonstrates initiative and independence
  • Ability to develop and maintain strong and effective relationships, both internally and externally
  • Exceptional customer focus with strong professional acumen
  • 5+ years’ experience in total rewards with an understanding of the nuances between federally and provincially regulated environments
  • Breadth of experience in benefit administration and implementation of design changes for flexible benefit plans (both union and non-union benefit plans)
  • Strong understanding of Canada Labor Code and Employment Standards
  • Advanced MS Excel skills with experience using Google Workspace, and ability to adapt to internal systems




  • Post-secondary education in Human Resources
  • CEBS, GBA, or other relevant industry designations 
  • Bilingual in English and French, both written and oral



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​

We are honoured to be recognized

2021 engagement score

Team members worldwide

# of years voted One of Canada’s Best Corporate Citizens


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.