People & Culture Operations Manager - Time Administration & Employee Records Management
Toronto, ON, CA, M5J 2V5 Edmonton, AB, CA Calgary, AB, CA Montréal, QC, CA Burnaby, BC, CA Vancouver, BC, CA
Description
TELUS is seeking a dynamic and experienced P&C Operations Manager to join our innovative People & Culture | HR Operations team. This role will be instrumental in driving our digital team member experience evolution through process education, optimization and automation.
Key Responsibilities:
- Manage all time-related business processes and lead and develop a team of skilled resources
- Collaborate and work cross-functionally with payroll, benefits and team member lifecycle experts
- Partner with our systems team as a requestor, liaison UAT tester, and change management SME to deliver defect fixes, system enhancements, and process automations
- Monitor and validate time-related master data across our HRIS and Payroll systems to ensure accuracy
- Drive the concept and accountability of the time administrator role across TELUS
- Guide and support time administrators to drive excellence in time management processes in their respective business areas
- Provide robust time change management and knowledge repository content to support the time administration community
- Partner with P&C Operations leaders and teams to educate and support all cross-functional time processes
- Oversee employee records management to ensure accuracy and compliance
- Be an active participant in our P&C Operations leadership team and the broader Total Rewards and People & Culture teams
Qualifications
- Experience working with various time management interfaces and systems, with an understanding of API integration concepts
- Ability to translate complex technical concepts into simple terms that can be understood by TELUS team members
- Strong understanding of provincial and federal legislation related to pay and time tracking and leave entitlements.
- High level of data literacy to be able to drive action
- Proven experience in HR operations, particularly in the management of time administration and employee records
- Knowledge or management of HR records retention guidelines and data destruction/archiving
- Strong leadership and team management skills
- Excellent project management and process optimization abilities
- Outstanding communication and interpersonal skills
- Biased towards lifelong learning and development of self and others
- Degree in Human Resources or related field
- Bilingual in English and French, an asset
- Certified HR Practitioner (CHRP) designation, an asset
Advanced knowledge of English is required, because you will, interact in English with external parties (clients, suppliers, candidates, external partners...), interact in English with internal parties (colleagues, internal partners, stakeholders...), as part of this position's main responsibilities, given its scope.
What We Offer:
- You will be a key member driving forward our digital team member experience evolution
- You will have an immediate impact on team member satisfaction and TELUS' overall success
- You will work in a collaborative environment with a passionate team dedicated to providing positive experiences for all TELUS team members
- You will have a platform to build your network and expertise from day one
- You will be part of an innovative team elevating our processes and tools
At TELUS, we're committed to innovation and delivering exceptional experiences. Join us in shaping the future of P&C Operations and making a lasting impact on our team members' journey from their first 'yes' to beyond. Apply now and be part of a team that's ready to elevate our delivery.