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Privacy & Innovation Manager


Toronto, ON, CA Montreal, Quebec, CA Vancouver, British Columbia, CA Calgary, AB, CA Edmonton, AB, CA

Req ID:  27659
Jobs by Category:  Technology Solutions
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular


Join our team and what we'll accomplish together

The TELUS Data & Trust Office provides world-class, innovative privacy solutions to TELUS.  We partner with teams across the organization to advance our corporate priorities, support innovation and ultimately deliver on our promise to safeguard our customer’s privacy and to earn, and maintain their trust. 

As a Privacy & Innovation Manager, supported by the Senior Manager, Privacy & Innovation, in the Data & Trust Office you will materially influence the ongoing development of TELUS’ business innovation.  

You will ensure that data-driven initiatives meet our rigorous privacy, security and ethical standards. You will collaborate with, advise and guide businesses in addressing privacy and data considerations in a manner that demonstrates TELUS’ commitment to putting customers and their privacy first. 


Here’s how: 


  • Add value and support to business units to deploy or leverage technology responsibly and ethically by providing expert advice and counsel to execute on TELUS’ data handling frameworks.
  • Educate and advise the business team on existing or new data, privacy, and ethical uses, and provide strategies to address privacy and data governance considerations.
  • Collaborate with cross-functional stakeholders to ensure adherence to the TELUS’ Trust Model.  
  • Escalate privacy risks promptly, and with a sense of urgency, and ensure that mitigating controls are effective to protect the privacy of our customers and team members.


What you bring


  • Valued for your knowledge and expertise in applying privacy laws, guidance and best practices, and an understanding of data ethics, operational data governance and data protection.
  • Recognized for your ability to enable business areas to navigate complex initiatives by solving problems while protecting the privacy of customers and team members to drive remarkable outcomes for privacy, the business and the organization.  
  • Valued for understanding risk management principles and supporting businesses in finding innovative solutions to complex business issues with a focus on win-win solutions.  
  • Understand the Mergers & Acquisition process and capable of identifying risks and implementing innovative solutions to mitigate risks.
  • Sought out for excellent communication skills, verbal & written, with the ability to present information at all levels of the organization.
  • Post-secondary education.
  • 3 to 5 years of experience in applying privacy law and principles.
  • International Association of Privacy Professionals (IAPP) certification or willingness and ability to become certified within 6 months.




  • Bilingual in French & English, verbal and/or written.
  • Legal background/experience.
  • Experience working in a large, matrixed organization.

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.