Process Improvement Consultant- Partner Solutions
Toronto, ON, CA Edmonton, AB, CA Toronto, ON, CA, M5J 2V5 Calgary, AB, CA Vancouver, BC, CA
Description
TELUS Partner Solutions (TPS) is the wholesale division of TELUS. We work with Canadian, American and international organizations to enhance their product offering and to engineer a broad range of possibilities for them and their end customers. We are searching for a highly motivated self-starter with a growth mindset who is passionate, results-orientated and has a keen sense of curiosity.
As a Process Improvement Consultant within the Partner Solutions team, you will play a key role in translating business strategy into operational execution, driving revenue growth, and delivering measurable outcomes. In this role, you will:
- Drive organizational transformation by identifying and quantifying continuous improvement opportunities
- Enhance business performance and ensure long-term sustainability through targeted process improvements
- Lead moderately complex, cross-functional improvement projects and programs
- Partner with business units to analyze operations and implement impactful changes
This is a high-impact, remote work,cross-functional role that requires strong analytical, communication, and project management skills, along with the ability to influence and align diverse stakeholders.
Why YOU will love this opportunity:
- Join a collaborative team supported by experienced analysts and consultants, working cross-functionally to deliver on key initiatives and facilitate impactful meetings and sessions
- You’ll be empowered to take ownership of end-to-end projects, identify operational improvements across TELUS, and gain hands-on experience driving real results
- Contribute directly to the Partner Solutions strategy through initiatives sponsored by senior leadership
- Enjoy the flexibility to work where and when you're most productive, along with competitive compensation, comprehensive benefits, a generous share purchase program, and strong support for your ongoing growth and development
What YOU will do:
- Lead Process Design & Development: Drive moderately complex initiatives by assessing current state, identifying improvement opportunities through analysis, and developing and monitoring future state solutions. For example, you would be working on reducing billing disputes and improving customer satisfaction
- Manage Projects: Oversee large-scale or multi-stream projects (12–25 members, 4–6 months), executing plans using Lean, Six Sigma, AGILE and other methodologies; manage scope, schedule, budget, and documentation
- Facilitate Workshops: Lead sessions (up to 30 participants) using Fair Process, AAR (After Action Reviews), Own.it, Lean, and Six Sigma, tailoring facilitation plans to support decision-making and adapt to team needs
- Drive Change Management: Develop and execute change and communication plans, effectively manage resistance, and ensure change management extends beyond training and communications
- Analyze Data: Apply LSS (lean six sigma) tools to extract insights, forecast trends, and guide junior team members on data sourcing, analysis methods, and tool selection
- Identify Opportunities: Proactively surface improvement opportunities from diverse sources, making go/no-go decisions independently with minimal oversight
- Mentor Others: Provide regular guidance and support to peers and junior team members on project and process initiatives
Qualifications
What YOU bring
Your Skills & Experience
- 5+ years of hands-on experience with Lean, Six Sigma, Own.it, Kaizen, AAR, Fair Process, and process redesign/re-engineering; certified or recognized expert in at least one methodology
- Intermediate-level change management practices, providing mentorship to junior team members and effectively managing resistance and conflict
- 5+ years of project management and/or consulting experience, applying intermediate-level PM methodologies to lead business process improvement initiatives and leading projects from inception to completion
- Facilitate process improvement workshops (up to 30 participants) and deliver targeted training to frontline employees, individual contributors, and people leaders
- Advanced analytical skills to interpret data, identify trends, and translate insights into actionable strategies; apply intermediate-level strategic thinking and financial acumen
- Build Relationships across Levels and establish strong partnerships across all organizational levels, including Directors and VPs; independently drive results and mentor junior team members through challenges
- Communicate with impact, while demonstrating highly effective verbal and written communication; tailor messaging and delivery style to suit diverse audiences and engagement needs
Candidate Qualifications
Education
- University degree in Business, Economics, Engineering, Data Science, or related field
- Lean Six Sigma trained or certified
- Certification for AGILE methodology or Own.it
Experience
- Experience in telecom or enterprise services (particularly Data Services)
- Familiarity with TELUS systems, order processes, or B2B operations is a strong plus
- Ability to communicate in French (considered an asset)
Location
- Preference: Toronto, Ontario (yet can be also based anywhere else in Canada)
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