Product CoP - Enablement & Change Management Lead

Join our team and what we'll accomplish together

Product Operations is building the customer digital solutions engine to drive TELUS forward. We are moving from strategy into execution by implementing a  standardized, automated operating framework that enables our teams to work smarter and faster.

Our portfolio focuses on three domains:

• Digital Customer Experiences — seamless journeys for external users
• Team Member Enablement — tools that simplify the daily lives of staff
• Developer Platforms — scalable foundations for our technical teams

Unlike traditional revenue-focused product teams, our CIO portfolio treats internal solutions with the same rigour as external ones.

As the Community of Practice (CoP) Enablement Lead, you'll be the "Facilitator of Adoption"—managing the people side of this transformation by assessing current skills and maturity, identifying capability gaps, and designing targeted development plans that enable Product Managers, TPMs, and Engineers to thrive in this new operating model. You'll build a structured curriculum for product excellence while driving change management to minimize resistance and accelerate adoption across the organization. This is an exciting opportunity to help team members see the benefits of this transformation and build genuine excitement around new ways of working.

What you'll do

• Build and maintain a structured "Product Excellence" curriculum covering everything from OKR (objective and key results) setting to Agile ceremonies, ensuring every team member has the knowledge to succeed
• Own the first 60 days of the employee experience for new product hires, designing onboarding that gets people to full productivity faster than industry benchmarks
• Lead the effort to map current team skills against the "Product Competency" framework and identify gaps for future hiring or training
• Develop communication plans for new process rollouts, managing the "People Side of Change" to minimize resistance and reversion to old ways
• Design, Launch and facilitate internal Communities of Practice forums to foster peer-to-peer learning and accelerate a continuous learning culture shift across the product organization
• Partner with the Product Operations Process Specialist and CoP Content Creator to ensure training materials align with process workflows
• Define and track enablement metrics — adoption rates, competency improvement, engagement scores — to demonstrate ROI and inform iteration.

What you bring

• 5+ years of hands-on experience in change management and organizational development, including skills assessment, competency frameworks, gap analysis, and driving behaviour change at scale.
• Proven ability to design and execute individual development plans and learning strategies that drive measurable capability improvements
• Strong experience managing resistance, building stakeholder buy-in, and leading cross-functional teams through organizational change
• Comfort operating in ambiguous, fast-moving environments where the "operating model" is still being defined
• Excellent facilitation and communication skills with ability to engage diverse audiences and translate complex concepts into actionable development plans
• Experience developing curriculum or learning strategies in complex, matrix, or product-driven organizations
• Ability to manage multiple initiatives simultaneously while maintaining quality and timelines
• Demonstrated ability to measure effectiveness and iterate based on feedback and data
• Bachelor's degree in Business Administration, Organizational Development, Communications, or related field, OR equivalent professional experience in change management, organizational development, or learning strategy

Great-to-haves

• Experience in product operations, product management, product-driven organizations, or agile transformation initiatives
• Background in telecommunications or technology industry
• Experience with Learning Management Systems (LMS) or e-learning platforms
• Background in organizational design or people operations

What Success Looks Like in Year One

• CoP is live, recurring, and growing — people are showing up because they want to, not because they have to
• New hires reach full productivity faster than the 90-day industry norm
• A Product Excellence curriculum has been delivered and scored
• A skills gap roadmap exists and is actively being used
• Adoption metrics show the new operating model is sticking