Product Manager, Base Product & Pricing

Description

Our team and what we’ll accomplish together

We are the TELUS Fully Managed team, and we’re part of the largest managed IT service provider in Canada. Our vision is to deliver exceptional, worry-free IT, at a competitive price - so that Small and Medium businesses across Canada can get back to doing what they do best - driving their business. 

As members of the Fully Managed Product & Platform team, we directly influence the core value proposition of our business. This means we have both the means and the passion to bring this vision to life, and we want you to be a part of this exciting journey.

What you’ll do

As the product manager of base value growth, you’ll be responsible for designing and creating exciting value-added service offerings for our customer base. You’ll build a deep knowledge of our customers, and partner closely with our Customer Success team, in order to understand what’s needed to keep us a step ahead of our competitors. You’ll then get to ideate, build, and execute new offerings that will make a real difference to businesses across Canada. 

• You’ll partner closely with the customer success teams to understand our customers’ key pain points and product needs, using both qualitative and quantitative insights.
• You’ll use your insights to design and execute a roadmap of clear & simple service offerings, package enhancements, and pricing adjustments.
• You’ll hone your collaboration and project management skills, coordinating with our marketing team to bring targeted communications and dynamic offers to market
• You’ll gain mastery of process improvement as you seek new ways to simplify, streamline and standardize our services 
• You’ll build a relentless focus on the customer experience - ensuring that our service offerings are compelling, simple, and of the highest quality

Qualifications

What you bring

• You’re an investigator:
  • You’re curious and inquisitive, working to understand not only the data you collect but the underlying causes and drivers.
• You’re a puzzle solver: 
  • You love brainstorming a tough problem, and coming up with creative new ideas and workarounds to drive the business forward.
• You’re a coordinator:
  • You’re comfortable managing project plans across multiple different workstreams, and working closely with a variety of teams to ensure you hit key deadlines. 
• You’re an organizer:
  • You’re a stickler for structure and order, because you know that’s what drives consistently great results.
• You’re a collaborator:
  • You can foster strong, collaborative relationships with cross-functional teams to help ensure you deliver effectively while maintaining a fun work environment.
• You’re customer-first
  • Your empathy allows you to gain a deep understanding of your customers, and you can translate this to solution design needs

#LI-REMOTE