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Product Manager, Customer Base Management, Public Mobile (18 month maternity contract)

Location: 

Toronto, ON, CA, M5J 2V5

Req ID:  39814
Jobs by Category:  Sales and Marketing
Job Function:  Product Management & UX/UI Design
Status:  Full Time
Schedule:  Temporary

Description

 

Join the Public Mobile CX Innovation & Loyalty Team

 

Our driving force is customer success; we create a seamless customer experience by reducing friction and building an omnichannel ecosystem that supports long-term customer satisfaction. Our team operates as a small company within a big company. We build the strategy or hypothesis, we test, and we fail and learn fast. If you have an entrepreneurial spirit, this team is for you.

 

This role is for you, if you:

 

  • Enjoy diving deep into data, uncovering insights, and pioneering new ideas as they emerge
  • Excel in dynamic environments, where you can take the lead on projects and adapt swiftly to changing landscapes
  • Possess a natural curiosity and a passion for exploring innovative solutions to challenges

 

What you’ll do:

 

  • Collaborate closely with the Senior Product Manager, Customer Base Management to propel key metrics like upsell and churn reduction through innovative lifecycle programs and product enhancements
  • Dive deep into customer behavior and trends to refine strategies and playbooks, actively engaging in the testing and scaling of initiatives
  • Regularly report on key metrics, providing recommendations to guide pricing and promotional strategy
  • Partner with cross-functional teams and stakeholders to craft targeted campaigns, leveraging data to showcase ROI-positive results and identify drivers for conversion, product adoption, retention, and upsell

 

 

Qualifications

 

Preferred Qualifications:

 

  • 3+ years of experience in product management, marketing, or related roles within the telecommunications domain
  • Demonstrated proficiency in formulating go-to-market strategies for base initiatives
  • A track record of measurable results in planning and executing campaigns

 

Great to Have:

 

  • Familiarity with analytic and data visualization tools (e.g., Tableau, DOMO) for data interpretation and recommendation formulation
  • Understanding of telecom churn and ARPU dynamics

 

What YOU Get:

 

Great pay, profit sharing bonus, stock purchase plan, dedication to team engagement; career development and after-hour educational assistance, flexible benefit plan with many innovative options and programs, DC Pension, flexible work styles, and more!

 

 
Salary Range:  $75,000-$113,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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