Product Manager, Program Operations & Reporting
Toronto, ON, CA
Description
Our team and what we’ll accomplish together
The Small-Medium Business (SMB) team is a dynamic, fast-paced, and highly engaged group. Together, the team is responsible for delivering profitable growth within the highest-value segment for TELUS Business. Our team has direct responsibility for all '4 Ps' (product, price, place, and promotion) of the marketing mix to drive our business objectives.
We are the destination of choice for entrepreneurial marketers that enjoy starting something from nothing and building it up. We have some of the most engaged and collaborative team members at TELUS with values that focus on ownership, outcomes, curiosity, iteration and celebration.
What You'll Do
We are searching for an organized, high-energy and collaborative person to manage our 30+ programs operations & reporting, with a focus on the 31-100 employee business segment. This role will be instrumental in enabling sales to focus on accounts and driving our growth strategy. The ideal candidate thrives in a fast-paced environment, has strong attention to detail, and can manage multiple projects.
Key Responsibilities
- Lead and enhance executive level reporting dashboards to measure 30+ program & campaign KPIs
- Develop and maintain visualizations for key metrics, focusing on relevant KPIs for the 31-100 business segment
- Utilize SQL to create data-driven recommendations and insights
- Support marketing and sales enablement initiatives
- Manage the ongoing triage and distribution of accounts to sales teams, considering performance
- Develop and present monthly performance insights and trends to senior leadership
- Implement and improve data infrastructure and centralization efforts
- Work closely with managers on communications, accountability, and stakeholder management
- Provide recommendations for continuous improvement in processes and performance
Qualifications
What you bring
- Strong business acumen and analytical skills
- Proficiency in SQL (Structured Query Language) for data analysis and reporting
- Experience with data visualization tools and creating executive-level dashboards
- Ability to develop complex formulas and KPIs for performance tracking
- Exceptional communication & people skills, with the ability to develop strong working relationships across key stakeholders
- Flexibility and adaptability to succeed in a fast-paced, high-growth organization
- Effective problem solver, managing multiple deliverables to meet varying deadlines
- Demonstrate ownership, initiative, showing a sense of urgency and self-direction
- Proficient with CRM tools, Salesforce experience is an asset
- Experienced in presenting and articulating recommendations to senior leaders across business units
- You have an undergraduate degree in business or a related discipline
- 2-4 years of progressive work experience; preferably in strategy, B2B marketing, or sales operations
This role offers a unique opportunity to drive data-driven decision making, improve sales effectiveness, and contribute to the growth of our 31-100 employee business segment. The ideal candidate will be comfortable working with data, creating insightful visualizations, and translating analytics into actionable recommendations for senior leadership.