Apply now »

Product Manager, Retention Program Strategy

Location: 

Toronto, ON, CA, M5J 2V5

Req ID:  45846
Jobs by Category:  Technology Solutions
Job Function:  Product Management & UX/UI Design
Status:  Full Time
Schedule:  Regular

Description

 

Our team and what we’ll accomplish together

 

The TELUS Business Solutions (TBS) organization is dynamic, fast-paced, and entrepreneurial. Together, the team is responsible for driving profitable growth within a key segment for TELUS: Small & Medium business (SMB).

 

Reporting to the Manager, 30+ Marketing Programs, this individual will lead the retention & renewal efforts for our 30-100 employee businesses. You will join a team of passionate, results-oriented, and driven marketers within an integrated sales & marketing organization.

 

What You’ll Do

 

Your mandate is to strategize the retention & renewal programs across both wireline & wireless product solutions. You will work collaboratively with our sales and pricing teams to target customers who are at risk of churning, or approaching contract expiry. Leveraging data, you will cross-functionally drive the end-to-end strategy, execution, and performance management of these outbound sales programs.

 

We are looking for an inquisitive individual with a willingness to question the status quo, able to work collaboratively with multiple stakeholders, and champion customer experience.

 

  • Own the end-to-end strategy, execution and performance management of 30+ retention & renewal programs
  • Execute highly cross-functional projects with marketing, sales partners and data teams to deliver on program goals
  • Conduct regular performance reviews and deep dives into raw data to derive actionable takeaways and areas of opportunities for subsequent programs
  • Simplify complicated data results into easy-to-understand presentations to various levels including regular program summary updates to our leadership team

 

 

Qualifications

 

What you bring

 

  • You have a solid foundation for data analytics - ability to synthesize data, and make data-driven strategic decisions from it
  • You can zoom in and out, balancing both strategy & marketing execution
  • You are detail-oriented and don’t let any small details fall through the cracks
  • Exceptional communication & people skills, ability to develop strong working relationship across key stakeholders
  • Flexibility and adaptability to succeed in a fast-paced, high-growth organization
  • Demonstrate ownership, initiative, showing a sense of urgency and self-direction
  • Proficient with CRM tools, salesforce experience is an asset
  • Experienced in presenting and articulation recommendations to senior leaders
  • You have an undergraduate degree in business or a related discipline
  • 3-5 years of progressive work experience; preferably strategy and/or B2B marketing

 

 
Salary Range:  $75,000-$113,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »