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Product Manager - Channel Marketing Products and Services Team - National


Toronto, ON, CA Vancouver, British Columbia, CA Winnipeg, MB, CA Halifax, Nova Scotia, CA Calgary, AB, CA Gatineau, Quebec, CA Montreal, Quebec, CA Ottawa, ON, CA Kelowna, British Columbia, CA Edmonton, AB, CA

Req ID:  28986
Jobs by Category:  Sales and Marketing
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular



Are you passionate about bringing products and services to life?


Join our team!


Our team and what we’ll accomplish together

The Channel Product and Services Go-to-Market team is looking for a strong leader to take initiative in TELUS Mobility Solutions by bringing to life our products and services in our physical bricks and mortar stores. 

Our team is fun, hardworking, creative, and dedicated. We are looking for a collaborative performer that takes initiative, and thinks outside of the box to continuously innovate and drive excellence.

We are seeking a Product Manager to develop, implement, optimize and execute physical channel Go-to-Market strategies for our Extended Warranty Products (Device Care Complete and AppleCare+), programs (Bring it Back, trade-in) and partner management (Apple).You will lead the comprehensive performance meetings between the store sales team, the extended warranty marketing team and product marketing to achieve the various performance goals for the extended warranty and device business. You should be comfortable providing detailed analysis, collaborating cross functionally and building comprehensive go-to-market strategies that will nurture successful adoption of our products and programs.

What you’ll do


  • Support the development of financial models that measure portfolio performance and guide decision making
  • Critically, analyze financial data, demand trends, and industry dynamics to identify new opportunities for TELUS and our product partners
  • Assessing and evaluating the downstream impact of the products, programs and services you support, on leading indicators and lagging KPIs to continuously improve strategies and make recommendations on behalf of Channel
  • Partnering with marketing stakeholders to advocate for Channel nuances and gain alignment on unique solutions 
  • Collaborating with cross functional team members to develop and maintain a consolidated marketing strategy and roadmap with gating and outcomes
  • Regular presentations to Leadership Teams, while anticipating questions and seeking alignment
  • Prioritizing and consolidating all marketing activities, by understanding benefits and aligning with the overall strategy
  • Tackling ambiguous problems and recommend actionable solutions that you'll implement
  • Conducting post-mortem evaluations, understanding the impact of past go-to-market activities and working to continuously improve strategies





What You Bring


  • A solid understanding and demonstrated experience in marketing and customer experience
  • Strong data analysis and assessment skills; ability to identify risk, challenges and conflicting or complementary opportunities
  • Outstanding critical thinking, planning, and prioritization competencies
  • The ability to thrive in a lean, fast paced and changing environment
  • Enthusiasm for continuous collaboration and the ability to seek out and understand the perspective of every stakeholder
  • A proven ability to deliver highly visible projects, ensuring project timelines, deliverables and outcomes are consistently exceeded
  • Exemplary presentation and storytelling skills;; engaging audiences with clear, concise, and compelling messages within a story
  • Strong relationship and negotiation skills and the ability to obtain commitment from partners
  • Post-secondary degree in Commerce, Marketing, or Business Administration, or other related field, or equivalent




  • Experience in sales, channel, marketing or project management role for a consumer-facing retail brand
  • Prior experience leading go-to-market planning
  • A strong project management background


Don’t have everything we think are ‘great-to-haves’ above? Don’t let that dissuade you! Attitude, motivation, and a willingness to collaborate are the most important things we are looking for. So if you think you have what it takes, regardless of a fancy university degree or not, please apply!


What we give back to you 



  • We want you to help shape and shift our culture in brave new directions, not simply fit in
  • We work and play like a team
  • Great ideas come easily when we connect with each other and tap into our strengths
  • We love different types of thinkers
  • We don’t discriminate
  • We are like family, but our personal lives are important
  • We work hard together so that we can achieve balance
  • We love to win! We recognize each other for achievements big and small, through words, actions and yes, sometimes awards
  • Test, Rinse, Repeat
  • Our culture of continuous improvement comes from trying something new and learning from it
  • When we fail, we fail fast
  • We are flexible
  • We were doing work-from-home and video calls before it was a thing
  • Bottom line? What matters at TELUS Channel Marketing is creating a closely connected, stimulating, supportive space where every one of us can bring their whole selves to work



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.