Share this Job

Product Manager - Digital Solutions - TELUS Health


Toronto, ON, CA Rimouski, Quebec, CA Montreal, Quebec, CA Quebec, Quebec, CA Moncton, New Brunswick, CA

Req ID:  25440
Jobs by Category:  Health
Job Function:  Product Management & UX/UI Design
Status:  Full Time
Schedule:  Regular



Join our team!


Ready to innovate and drive results?

Join our team 

It’s an exciting time to be a member of our TELUS Health Payor Solutions team as we grow and lead strategies to strengthen TELUS Health’s future course and direction. Our objective is to meet the evolving needs and expand our reach of our clients, develop a stronger value proposition while integrating our products and services with the broader TELUS Health ecosystem – all while harnessing opportunities for growth. 

As a key pillar in the Payor Solutions strategic plan, the Product & Services team enables the execution of our vision through connection, collaboration and a client-centric approach to creating customer value, improving health and driving growth for Payor Solutions, TELUS Health and our customers. As we grow, we are seeking team members who are excited about making meaningful change and delivering for our customers in new ways. 

Here’s the impact you’ll make and what we’ll accomplish together 

Reporting to the Director, Products & Services, as the Product Manager – Digital Solutions, you will play a vital role in in planning, developing and implementing our digital product strategy and roadmap evolution to drive our growth and client success. 

You are curious, passionate and are admired for the ability to deliver results with excellence. You are a collaborative team-player and creative thinker who thrives on the challenge of solving customer challenges.

Here's what you will do

As a key member of the Products & Services team, you will have an opportunity to build and execute on our digital go-to-market strategies focused on our eClaims and digital solutions, to create a winning digital strategy that anticipates the needs of our customers and drives the organization's growth objectives and market expansion opportunities across Canada. 

Your natural ability to form strong working relationships, and drive to seek resolution to customer business problems through creative ideas and approaches is key to your success. 


Here’s how 

Here are some of the key responsibilities and activities you will lead in this role:


  • Drive the strategic direction and deliver on major digital product objectives including existing and innovative digital product suite through the product lifecycle with a focus on client value and growth 
  • Partner to set overall digital product strategy, innovation roadmap and governance framework 
  • Collaborate with internal teams to define execution plan, develop product launch strategies, ensuring digital product launches are supported by strong go-to-market plans with measurable KPIs and ensuring operational preparedness to deliver
  • Through the use of market and competitor analytics, drive the evolution of our digital product offerings into new markets and optimize the value to our customers and our organization 
  • Build strong relationships with operations, marketing, and sales teams to ensure operational readiness to deliver products and to generate market awareness and adoption 
  • Manage, harmonize and expand the portfolio of existing digital products and maintain a competitive and industry leading portfolio 
  • Develop and maintain strong relationships and general business management activities with strategic partners, manufacturers and / or vendors 
  • Provide product portfolio performance analysis and assessment using competitive market knowledge acquired through the sales process and market analysis 
  • Conduct competitive analysis, benchmark current HBM / TELUS products and services with current market players, track industry-wide activity and trends and determine required changes in the product, connect with our customers and use data to improve our competitiveness





You’re the missing piece of the puzzle


You have industry experience and have many of the talents and skills below:


  • 5+ years expertise in product management/digital strategy to deliver a consistent and optimal customer experience across digital portfolio
  • You leverage and bring forward your prior experience in group health and pharmacy benefits management working with cross functional teams to formalize and execute overall strategic development initiatives inclusive of performance measurement development 
  • You never stop seeking opportunities to improve our customer experience and are a champion for results management - through a toolkit of process, governance and execution excellence 
  • You have excellent collaboration and communication skills which you use to both partner with others and to obtain alignment on your assessments and recommendations
  • You are a self-starter with proven ability to roll up your sleeves and take complete ownership of a project
  • You are highly comfortable with change and ambiguity
  • Strong organizational skills, with ability to effectively prioritize to meet deadlines 
  • University degree in Business, Finance, Health or other related discipline 




  • Influence and negotiation skills 
  • Experience working in fast paced and dynamic environment 
  • Experience working on diverse projects
  • PMP, Agile or Process Management certifications 
  • Bilingual (English and French) an asset



A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.