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Product Manager - Onboarding/Offboarding


Toronto, ON, CA Burnaby, British Columbia, CA Calgary, AB, CA Ottawa, ON, CA Vancouver, British Columbia, CA Edmonton, AB, CA Scarborough, ON, CA Victoria, British Columbia, CA

Req ID:  29296
Jobs by Category:  Technology Solutions
Job Function:  Engineering & Development
Status:  Full Time
Schedule:  Regular

Our team and what we’ll accomplish together


The Chief Information Office (CIO) is at the epicenter of TELUS’ digital transformation journey for our customers. Being responsible for technology innovation and delivery puts our team in a unique position to influence, innovate, and enable our entire TELUS team to Make The Future Friendly for our customers, our communities, and our world. We are the destination of choice for technology leaders that want to create compelling experiences and services that lead to better social outcomes.
We are searching for a technology focused and strategically minded Product Manager for our on/offboarding of team members at TELUS. Reporting to the Director, Team Member Experience, you will act as a bridge between various technology teams to evolve and deliver on the vision and strategy for our onboarding journeys. You will drive improvements, help shape the roadmap and deliver the very best experience for all participants in the journey - - hiring leaders, new team members & contractors. Day to day you’ll work in close collaboration with technical and business resources representing our onboarding systems and processes to deliver actionable backlog deliverables and follow them through to completion in order to deliver a seamless experience. 
You are part of a team that is responsible for the end-to-end technology experience for TELUS team members that enable productivity and collaboration in our world-leading Workstyles hybrid-work environment. You will be at the forefront of charting how to best optimize the team member onboarding experience as well as the onboarding journey and constant evolution of the program. 

 What you’ll do 

  • Become an expert in the end-to-end on and offboarding process, including all systems and infrastructure within the path 
  • Develop the vision and roadmap for onboarding and create/maintain a detailed backlog for improvements, enhancements and fixes 
  • Play a leadership role and liaison for P&C as well as project teams regarding the technical onboarding provisioning process 
  • Provide oversight to ensure stability and reliability in onboarding provisioning 
  • Engage and partner with key stakeholders to support common understanding and vision across the organization 
  • Lead a forum for provisioning teams to meet and discuss issues that have cross team impacts affecting different TELUS corporate systems for provisioning 
  • Responsible for KPIs and onboarding metrics to inform the team’s direction 
  • Lead cross-functional teams to conceptualize, define and implement new features and enhancements 
  • Work with technical teams to obtain initial information required to allow Product/Program Backlog prioritization
  • Author, refine and approve backlog items, with clearly articulated “definitions of done” 
  • Provide operational and project support for cross-functional teams as needed 
  • Prioritize user stories to best achieve business goals, ensuring team understand the scope and expectation of work 
  • Actively seek opportunities to improve our business processes
  • Creating costing models, estimates and business case inputs

The ideal candidate for this role is a team player that believes strongly in continuous improvement and strives to achieve/maintain best in class performance through evolution and transformation.

What you bring


  • Undergraduate degree in Engineering, Technology or other related fields
  • Minimum of 5 years of experience in a product management/ownership role or variation of process improvement/program management. 
  • Team player that’s creative, entrepreneurial, and willing to experiment
  • Agile development methodologies and cloud technology experience
  • Excellent communication, stakeholder management and analytical skills, and ability to develop relationships with key internal and external contacts
  • Known for your ability and agility to excel in a dynamic environment, including proactivity identifying opportunities and challenges, and anticipating and addressing roadblocks
  • Experience with data visualization- Data Studio primarily or Tableau


  • Prior experience in a similar role as a product owner for internal corporate systems 
  • Experience with onboarding and defining user experience journeys 
  • Lean Six Sigma certification or experience
  • Understanding of identity management and zero trust concepts 
  • PMP, Agile, or Process Management certifications would be an asset
  • Business and technology modernization and transformation leadership, skill and experience

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.