Product Manager - Unified Communication and Collaboration

What You Bring and How We Will Accomplish It Together

You bring strategic product management expertise and deep telecommunications knowledge that will amplify our team's impact. Together, we'll leverage your analytical skills and relationship-building abilities alongside our strong vendor partnerships and collaborative culture to drive customer growth, enhance profitability, and position TELUS as the leader in unified communications.

Position Overview:

The Product Manager role is key to the success of the Unified Communication and Collaboration product portfolio at TELUS.  This  results-driven position leads strategic projects and solutions that enhance profitability, operational efficiency, growth, retention and customer experience while creating long-term portfolio value.  

 
Key Responsibilities:

• Strategic Leadership & Business Acumen
  • Work with product leadership and stakeholders to identify opportunities, evaluate business performance, and support decision-making through data-driven insights. Requires solid understanding of cost models, pricing tools, market dynamics, and ability to work with ambiguity and complex issues.

• Performance Analysis & Analytical Excellence
  • Analyze performance and customer data to provide management information, root cause analysis, and strategic recommendations. Requires strong analytical and critical thinking abilities with formal business methodologies experience.

• Cross-functional Collaboration & Communication
  • Partner with product managers, finance, client service management, sales, and operations to understand key drivers and develop solutions. Requires excellent verbal and written communication, presentation, and facilitation skills.

• Project & Profitability Management
  • Lead initiatives to ensure progress and completion of key profitability projects while managing complex, multi-priority initiatives. Requires strong leadership abilities, project management skills, and capacity to lead cross-functional teams.

• Customer Experience & Relationship Building
  • Drive customer experience improvement initiatives to reduce churn and increase retention/renewal. Build relationships with TELUS and Cisco sales teams across Canada to drive renewal, migration, and funnel momentum. Requires effective negotiation and conflict resolution capabilities.

• Vendor Partnership & Portal Management
  • Support growth and retention initiatives with key vendors (Cisco and Microsoft) and manage key partner solution portals. Requires adaptability and organizational skills with exceptional prioritization abilities.

• Market Intelligence & Strategic Thinking
  • Understand competitive landscape and market dynamics, presenting findings to peers, sales, and product marketing teams. Requires quick learning ability, high motivation, and strong team collaboration skills.

• Funnel Management & Organizational Excellence
• • Manage renewal initiatives and funnels with product management, sales, and deal support. Requires exceptional organizational and prioritization abilities with attention to detail. 

Required Qualifications:

Education

• University degree in business, economics, marketing, mathematics, computer science, or engineering
• Equivalent experience considered for other disciplines

Experience

• Minimum 5+ years in market, channel, sales, operations or product management within IT/telecommunications
• Strong awareness of technology trends and their potential impact on TELUS services

Technical Knowledge

• Business sales and customer management processes
• Products and services: voice, data, mobility, internet, and IT solutions
• Voice over IP platforms (Cisco, Microsoft, Ring Central, Mitel, Avaya)
• Financial concepts including revenue, costs, and profitability
• MS Office Suite (advanced PowerPoint and Excel), Salesforce.com

Preferred Assets

• Previous marketing, channel, product management, or financial analysis experience
• Industry, technical, or telecom expertise