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Product Owner - Collaborative Health


Toronto, ON, CA

Req ID:  31765
Jobs by Category:  Health
Job Function:  Product Management & UX/UI Design
Status:  Full Time
Schedule:  Regular

Join our team


We are Canada’s most innovative digital health company and touch the lives of more Canadians than anyone else, and we aspire to transform healthcare within Canada and beyond.


The Collaborative Health team at TELUS Health is led by physician-technologists and design-obsessed engineers. We’re charting a new course in healthcare with our award-winning TELUS Collaborative Health Record, an end-to-end, secure, cloud-based digital platform. Patient engagement and automation are at the core of our vision.


Our rapidly growing customer base includes thousands of healthcare professionals from across Canada, the United States, New Zealand, and Australia.


Find your people and your purpose


Are you a decisive problem solver who takes pride in building beautiful products? You belong here. 


We’re a group of passionate individuals committed to building technology solutions that transform how clinicians deliver patient care. We need passionate self-starters to bring our vision to life. You will work alongside a diverse group of developers, testers and product specialists with vast experience in the digital health industry and a genuine excitement to do meaningful work.


Bring your ideas and watch them grow.

Here’s the impact you’ll make and what we’ll accomplish together

You will be joining the Collaborative Health API team, acting as an essential bridge between product management and engineering, and owning delivery of the API ecosystem that is essential to our product strategy. As a Product Owner you’ll facilitate discovery sessions with internal & external stakeholders to drive alignment and progress of the work for our product engineering teams. This API ecosystem enables development velocity and efficiency for internal teams, and empowers data services for technology-forward clients via the CHR Enterprise API

What you'll do


  • Collaborate with our Agile/Scrum teams to actively manage and ensure appropriate prioritization of the backlog, attend agile ceremonies as a key stakeholder, and drive the product forward
  • Work closely with developers to ensure that we’re building the right products that help our customers fulfill their business needs
  • Own and groom stories in the backlog, establish acceptance criteria, drive prioritization in the backlog, and obtain customer validation that the product meets customer and program priorities while maintaining technical integrity
  • Organizing and facilitating requirements-elicitation sessions with internal stakeholders
  • Working closely with Quality Assurance to ensure that the products are working to specification
  • Be an advocate for software support escalations and investigations as required
  • Creating User Stories according to the requirements, while making sure that they meet the acceptance criteria and are actionable by Development Leads
  • Develop and improve high quality documentation to enable optimal user experience and support
  • Provide industry perspective and product experience for qualifying the recommendations.
  • Leverage internal team discussions to enhance best practices, technical & functional knowledge and ensure that the same are shared across teams

What you bring


  • Bachelor’s Degree in Computer Science, Computer Engineering, or related field
  • In-depth knowledge of Agile process and principles
  • 5 or more years experience in a business analysis or product owner role
  • 3 or more years working in an agile/scrum team
  • A natural curiosity for problem solving and critical thinking skills
  • Strong relationship building, negotiation and leadership skills; ability to persuade and lead a squad of diverse stakeholders
  • A passion for innovative solutions and trying new things to solve old problems
  • Advanced technical and documentation skills, including strong working knowledge of Google Workspace Apps.
  • Experience creating clear and concise reports and giving presentations
  • Demonstrated ability to deliver to deadlines, multi-task, and to re-prioritize when needed


  • Prior experience in the healthcare technology industry
  • Hands-on experience with developing and testing APIs
  • Avid user of Slack emojis and gifs
  • An insatiable appetite for modern and emerging technologies and tools
  • Business Analysis and/or Product Management certification/education an asset
  • Bilingualism (English and French)

If you don't have 100% of the experience listed above, you should still apply. We'd love to connect and learn about your unique skills and motivation to do meaningful work by leveraging the experience you DO have.




At TELUS, you’ll join a diverse team dedicated to learning, teaching, and impact; as individuals and as a team. As a workplace, we care about our team members and have a total rewards package that makes being a part of TELUS Health something to be proud of: 

100% remote within Canada: so you can work where you feel most inspired (including in-person if YOU want to!)
Stay healthy: flex benefits with options to customize coverage based on your lifestyle and needs, inclusively offering coverage for Gender Affirmation and Fertility treatments.
Virtual Care: premium access to digital healthcare for you and a loved one; avoid long waits at the clinic, just chat with a medical professional from your couch!
Work Life Integration: paid vacation and flexible well-being days
Family leave: mothers, fathers and adoptive parents benefit from a top-up during part of their leave.
Pension plan: to help you save for the future with a generous company match (free money!).
Employee Share Purchase Plan: you can invest in our shared success, company matched!
Wellness Spending Account: to support your whole person wellness 
Learning and development: internal resources for business, leadership, and technical skills 
Savings: who doesn’t love discounts? (on TELUS services and partner/supplier services and products)
Employee and family assistance: LifeWorks provides free services to support you through life events
Tools/Technology: we provide your work equipment, enabling you to do your best work



A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.