Product Owner - Intermediate (My TELUS Mobility) | TELUS Digital

Description

Create awesome experiences for our customers.

Join our team

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, TELUS.com/business and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts. We are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

My TELUS is a fun, dynamic team focused on the customer experience. We work in a collaborative, open, and transparent environment. We celebrate wins, learn from our failures, embrace changes, and are passionate about learning and growing as individuals and as a team.

Learn more about our team at telus.com/digital

Here’s the impact you’ll make and what we’ll accomplish together

As a Product Owner for the My TELUS Mobility team, you will build new features and self-serve functionalities, as well as drive continuous optimization. This role has a specific focus on our Mobility customer experience. Our goal is to simplify the customer experience, and to enable digital capabilities that will reduce customer effort for managing products.

Here’s how

• Understand TELUS business priorities and expected outcomes
• Understand customer needs, be the voice of the customer and tell the Product Story
• Be responsible for the product strategy and prioritization of digital experiences in partnership with stakeholders to achieve the business outcomes (return on investment)
• Leverage analytics, research, customer feedback, and market analysis to build a data-driven, customer-focused product strategy
• Collaborate closely with analytics, design, and content partners to run user research and testing to explore, iterate, and validate product-market fit
• Establish relationships and liaise with a diverse group of cross-functional partners within the organization; collaborate on interdependent roadmaps and technology investments to achieve mutual business outcomes
• Define tangible product roadmap-actively manage the product backlog and prioritize based on feedback and value
• Accountable for product critical metrics and to report progress, provide ongoing communication to partners on progress
• Handle expectations and remove business and roadmap impediments
• Accountable for the product overall health of security, accessibility, performance, etc

Qualifications

You're the missing piece of the puzzle

• With strong leadership and organizational transformation skills and the ability to guide team members
• An independent thinker and self-starter; able to work effectively within a fast-paced and changing environment while taking initiative and being proactive
• Ability to deliver on product management plans, define user stories and achievements, prioritize user stories, assess risk, and monitor and facilitate progress throughout the product life cycle
• Able to interpret the needs of the client and work to improve client satisfaction
• Accountable for ensuring projects are delivered to budget and schedule
• Excellent strategic analysis and thinking, with the knowhow to interpret data and generate innovative and unconventional solutions

Great-to-haves

• Experience in product development or business analysis for authenticated applications
• Experience in prioritizing and delivering Go-To-Market (GTM) initiatives against an existing product backlog
• Experience with end-to-end product development and management across multiple channels
• Scrum Product Owner and/or Certified ScrumMaster certification

About TELUS Digital:

We want to work with people who:

• Share our passion for all things digital
• Thrive in an agile, lean and fast-paced environment
• Clearly see things from the perspective of our customers
• Are curious, experiment and never stop learning
• View collaboration as essential to your work
• Utilize the power of data to inform decisions
• Embrace diversity and new ideas

What you can expect from us:

• An environment where you’re encouraged to share and act on your ideas
• Flexible work hours in a central downtown location
• A welcoming, relaxed office with a casual dress code
• A culture committed to giving; every year we donate time and resources in our communities
• Team lunches with a generous supply of healthy snacks
• A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing

Bonus points

Check out labs.telus.com/blog to see how we solve challenging problems for millions of customers with innovative tools.