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Product Specialist - EPP Pricing Operations & Marketing Enablement


Toronto, ON, CA

Req ID:  28892
Jobs by Category:  Sales and Marketing
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular



The EPP Mobility Marketing team is dynamic, driven, fast-paced, and highly engaged. Together, the team is responsible for driving profitable growth through the fastest growing segments of the TELUS mobility business. Our team has direct responsibility, or supporting leadership, for all ‘4 Ps’ of the marketing mix to drive our business objectives.


TELUS is a great place to work. You can see it in our team members. The diversity of the TELUS team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative internet, voice, data and wireless products and solutions we offer.


Here’s what we will accomplish together:


In this role you will partner with cross-functional product managers and lead the pricing strategy execution while incorporating new and creative solutions to achieve outcomes. You will focus on collecting, synthesizing, and sharing best practices within the broader EPP team and you will collaborate regularly with Operations and Channel Teams to ensure pricing accuracy, while proactively identifying and leading the remediation of any customer impacting issues.


Here’s how:


  • Implement pricing offers and changes within the TELUS offer management system (TOM), including hardware pricing, rate plans, credits and features
  • Drive business requirements, technical implementation, testing, and offer development for system development projects
  • Advise and consult leadership team on delivery of pricing and promotions, providing alternatives for consideration and recommendations
  • Communicate and distribute pricing changes to the market and liaise with teams to ensure that pricing information is accurately communicated and properly updated for use with all client transactions
  • Work with key stakeholders to manage system transition strategy and minimize user-impacting risks
  • Lead efforts to reduce time to market, system errors, channel inquiries and escalations
  • Troubleshoot any offer issues that may arise




Here’s what YOU bring to this role:


  • A drive to understand the business deeply and seek out new opportunity areas
  • You are a problem solver with a bias to implement through product solves
  • Disciplined execution, maintaining quality of deliverables across a number of varied tasks and responsibilities
  • At ease with technology, programming an asset
  • Highly motivated and able to seek out innovative approaches and solutions to business challenges
  • Detail-oriented with ability to quickly respond to issues and act autonomously on developing solutions to offer management
  • Comfortable synthesizing excel spreadsheet data and reporting to drive and support decision making
  • Process oriented, able to structure and document complex information in a clear, consistent manner
  • Develop and create compelling narratives from peers up to executives




  • Understanding of pricing levers and their impacts to the business
  • Working experience in marketing, B2B or B2B2C preferred but not required
  • Wireless telecommunications and/or technology-based industry experience is an asset
  • Working as a team on projects comprised of a wide range of integrated marketing activities


What WE Give Back to YOU:


  • Highly-engaged, dynamic and collaborative environment
  • Opportunities for personal development through training, networking and career development
  • Organization that actively supports you giving back to the community you live in
  • Competitive compensation and benefits
  • Place that embraces our core values: spirited Teamwork, courage to Innovate, embrace Change and initiate Opportunity, and a passion for Growth



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.