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Project Manager II - Custom Security Systems Business Enablement

Location: 

Toronto, ON, CA

Req ID:  26891
Jobs by Category:  Security & Automation
Job Function:  Project/Program Management
Status:  Full Time
Schedule:  Regular

Description

 

What YOU Do:

Reporting to the Manager, Program Management Office within the TELUS Custom Security Systems Business Enablement team. This role will be part of a team that is leading the vision, design, and development of transformational capabilities and programs that unleash the combined benefits to enable customer service excellence for our TELUS Custom Security Systems customers.

 
This role requires a dynamic, enthusiastic, and driven team member with a proven track-record of delivery.
 
Responsibilities Include: 

 

  • Accomplishes the following duties independently: Manage all aspects of the project over the entire life (initiate, plan, execute, control, close)
  • Define project scope and objectives, secure appropriate resources, develop schedules to ensure timely completion of project
  • Ensure control of project: dealing with conflicting priorities, issues, risks, dependencies and change
  • Manage project financials
  • Ensure deliverables adhere to quality standards
  • Communicate project details effectively

 

 

Qualifications

 

What YOU Bring:

 

  • 5+ years of customer facing project and program management experience with PMP Certification 
  • Strong communication skills, including the ability to communicate ideas, concepts, or complex issues in a clear and concise manner
  • Excellent relationship building skills, including the ability to influence and collaborate with stakeholders at all levels across business units 
  • Proficient in Google suite
  • Capability to produce executive summaries to stakeholders
  • Advanced analytical, problem solving, decision making, and negotiation skills
  • In depth knowledge and practice of Agile and Waterfall project management methodologies, a demonstrated ability to execute on complex projects, and to meet or exceed customer requirements in terms of project timelines, scope, budget, and quality of deliverables
  • Ability to work effectively with various levels of executive management and to lead multi-disciplinary, cross-functional teams in a matrix structure
  • Strong Business Intelligence skills with the ability to present program details, to create program dashboards, to defend a rationale, and to provide differing viewpoints in an objective manner


What YOU Get:

 

  • Great pay, annual performance bonus, optional stock purchase plan, dedication to a diverse and inclusive team culture with loads of career development opportunities, flexible Total Rewards benefit plan with many innovative options and programs including RRSP matching, flexible work styles, and more
  • Work in highly strategic area within TELUS responsible for transforming the customer experience and reducing escalations
  • A diverse role that exposes you to a very wide set of stakeholders both inside and outside of TELUS
  • To be a member of a highly engaged team that is passionate about the organization and giving back to our communities

 

 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Security & Automation

We’re looking for talented sales professionals, solution designers, security technicians and customer support specialists with proven experience in commercial security and automation to join our team.

We are honoured to be recognized

Team TELUS at a glance

1.4M
Days volunteered in our communities

$1.3
Billion contributed to charitable and community organizations since 2000

15.2
Million customer connections

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.