Project Manager II

Description

Temporary position (18 months)

Do you thrive in a fast-paced, team-centric environment where you can solve complex problems with creative solutions? Are you passionate about using your project management skills to make a positive impact? If you want to be in a space where your knowledge and experience drive collaborative decisions that improve health outcomes for Canadians, then this is the role for you! 
 

Who we are: 

TELUS Health, founded by practicing physicians and tech futurists, is a global leader in healthcare technology. Our mission encompasses physical, mental, and financial wellbeing, serving thousands of healthcare professionals, employers, and employees worldwide. As a recognized innovator in the healthcare industry, we're transforming how care is delivered across Canada. 

We're seeking a Project Manager II to join our Project Management Office (PMO), focusing on Electronic Medical Record (EMR) systems and related healthcare solutions. This role supports both new and existing client implementations, ensuring successful delivery of our comprehensive healthcare technology portfolio. If you're excited about implementing innovative healthcare technology solutions that make a difference, we want to hear from you. 

Here's the impact you'll make: 

As part of our team, you'll manage nationwide deployment of TELUS Health solutions including:

• CHR
• Medacces
• PS Suite
• Medesync
• Value Added Services You'll manage a diverse portfolio of concurrent projects, taking full accountability for end-to-end project delivery success.

Working with a fully supported cross-functional team, you'll lead the client's implementation and onboarding journey. 

How you'll succeed in this role: 

As a key member of the National Client Project Management Team, you'll leverage your strong project management, process improvement, and relationship-building skills to drive large and complex implementations that create meaningful impact for our clients. 

Here is how you can be successful in this role: 

As a project manager for the National Client Project Management Team you will leverage your strong project management, process improvement and relationship building skills to drive large and complex implementations that make a meaningful impact for our clients. 

Be the "quarterback" and "cheerleader":

• Drive project planning, decisions, risk management and deliverable fulfillment by exploiting your project management expertise 
• Lead a cross-functional team on a daily basis to prioritize work and deliver on project deliverables in line with client expectations
• Be the trusted client advisor and point of contact through the lifecycle of the project 
• Overcome project issues and demonstrate problem solving through collaborative problem solving techniques 
• Motivate project team members and clients through effective change management techniques

Demonstrate a bias for action: 

• Challenge the status quo by challenging project team members to innovate and overachieve 
• Effectively prioritize and strategically manage dependencies to avoid project risk 
• Deliver project success through careful resource management and time management skills 
• Communicate with leadership on a frequent basis on project health through the means of project status reports, presentations and email communications 

Lead through ambiguity and change: 

• Utilize structured processes and your change management skills to keep project team members and client moving in the same direction as one team towards one common goal 
• Find the perfect balance between creating a supportive and engaging implementation experience for our clients and maintaining project goals that support our overall business strategy

Qualifications

You're the missing piece of the puzzle 

• You have completed a degree in business, health science or a related field or have obtained relevant working experience 
• You have 3+ years working experience leading complex implementation projects and leading a project team and client through ambiguity and change 
• You have 5+ years experience in a customer facing role
• You have excellent communication (written and verbal) skills that enable you to communicate to all levels of stakeholders in your projects including managers, senior leaders and executives 
• You apply end to end focus in developing clear and concise project plans and will lead regular project discussions with clients and project teams to review work plans, risks, actions, issues, and decisions to drive projects to completion
• You thoughtfully can identify project related risks and mitigate them quickly through problem solving and innovative solutions 
• You are highly organized and enjoy working in a fast-paced environment 
• You are proficient with leading project teams in an organized fashion, coaching and motivating your team as needed and resourceful in effectively confronting and resolving project roadblocks 
• You can manage multiple concurrent complex projects by prioritizing deliverables and applying excellent time management skills 
• You are confident and comfortable negotiating with stakeholders, customers and partners on key project decisions 
• You will identify areas where changes or updates to processes can result in increased quality and efficiency
• You thrive in work in a virtual environment setting, ideally in the Eastern time zone, and are willing to travel as needed (about 25% travel) 
• You are diplomatic, have tact and are poised under pressure 

Great-to-haves 

• Working knowledge of Salesforce, Inspire, JIRA and confluence 
• Knowledge of clinical office workflows. 
• Experience with EMRs (PS Suite, MedAccess or Medesyc) and/or working knowledge of The Collaborative Health Record 
• Proficiency with MS Office and G-suite
• Experience working in a clinical or healthcare setting
• PMP/CAPM Certified

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.