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Research & Learn Senior Product Owner (Campaign Launches) | TELUS Digital

Location: 

Toronto, ON, CA

Req ID:  15622
Jobs by Category:  Digital
Job Function:  Project Management
Status:  Full Time
Schedule:  Regular

Description


Join our team
 

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.
 

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, business.telus.com and the My TELUS app.
 

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.
 

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!
 

Learn more about our team at telus.com/digital
 

This is a full-time position.

 

Here’s the impact you’ll make and what we’ll accomplish together
 

As a Senior Product Owner on the Research & Learn Go-To-Market team, within Digital Mobility, you’ll work with our Marketing and Product stakeholders to deliver end-to-end journeys that bring the digital experience for our products and services to life! You will be responsible for the campaigns and merchandising portfolio on our TELUS.com/mobility site, along with the overall strategy and success of those initiatives. You will work with a diverse team of talent to conceptualize, implement, monitor, measure and optimize these experiences.

 

Here’s how
 

  • Inspire team with defined outcomes, customer goals, product vision and provide a big picture narrative to the team
  • Serve as the primary source of external information for the Scrum team, offering clear definitions of the targeted capability, the intended value to the customer, and functional/non-functional requirements
  • Understand TELUS’ business priorities and expected outcomes and develop tangible roadmap - proactively manage the product backlog and prioritize based on feedback and value 
  • Manage expectations and remove business and roadmap impediments
  • Understand customer needs, be the voice of the customer and tell the Product Story
  • Own the vision and prioritization of digital experiences in partnership with stakeholders to achieve the vision and business outcomes (ROI)
  • Collaboration with other portfolio product owners to drive consistent practices
  • Build relationships and liaise with a diverse group of cross-functional stakeholders within the organization; collaborate on interdependent roadmaps and technology investments to achieve mutual business outcomes
  • Build organizational support and understanding of the strategic direction for digital sales growth
  • Build out playbooks for recurring campaign events
  • Accountable for product KPIs and to report progress, provide ongoing communication to stakeholders on progress
  • Own product research and measurements, and drive optimizations
  • Accountable for the product overall health including security, accessibility and performance

You're the missing piece of the puzzle


 

  • Post secondary degree or equivalent experience
  • Minimum 5 years digital product management experience, specifically in digital marketing and merchandising
  • Experience building personalized journeys for specific segment groups
  • Excellent project delivery skills, with proven accomplishments leading cross-functional projects
  • Critical thinker who draws insightful decisions leveraging solution based problem solving
  • Data informed, uses metrics and measurements in decision making
  • An Agile “mindset” and the flexibility to adapt to new and evolving environments
  • Experience with Agile methodologies, such as Kanban, Scrum, Scaled Agile Framework experience (SAFe)
  • Experience with Agile tools, such as; Jira, Confluence
  • Exceptional organizational and time management skills

 

Great-to-haves
 

  • Understanding of digital landscape and customer trends
  • Certified Scrum Product Owner (CSPO)


 

About TELUS Digital:

 

We want to work with people who:

 

  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas
     

What you can expect from us:

 

  • An environment where you’re encouraged to share and act on your ideas 
  • Flexible work hours in a central downtown location 
  • A welcoming, relaxed office with a casual dress code 
  • A culture committed to giving; every year we donate time and resources in our communities
  • Team lunches with a generous supply of healthy snacks
  • A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing
     

Bonus points

 

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Digital

Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

1.4M
Days volunteered in our communities

$1.3
Billion contributed to charitable and community organizations since 2000

15.2
Million customer connections

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.