Senior Account Manager - Commercial Enterprise (Toronto)


Toronto, ON, CA

Req ID:  31994
Jobs by Category:  Sales and Marketing
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular



Do you enjoy effectively positioning the ROI of technology investments to senior executives in medium and large sized organizations?


Join our team!


At TELUS, we’re looking for accomplished sales professionals who are obsessed with exceeding customer expectations and surpassing revenue targets. As part of the Sales team of TELUS Business Solutions, you represent the TELUS brand, values, and promise.


We are not your standard (traditional) sales organization. We are passionately curious about our customers’ businesses and the drivers that keep owners and executives focused on their key priorities and partner with them on all-important journeys together.


It’s a challenging, consultative, rewarding role with equal parts autonomy and collaboration. Sales is an art and we provide ongoing coaching, strategy, training, resources, support, and inspiration. We also have a ton of fun and celebrate individual and collective team success.


Here’s what we believe:


  • We are ONE team: Team selling is the norm and we celebrate each other’s wins
  • We challenge the status quo and when others think we’re great, we strive to be excellent
  • We live up to our commitments, to ourselves, our friends, family, peers, leaders and customers and we strive to make a real difference in the communities where we work and live
  • Our success is all about how we do things, how we think, solve problems, deliver, communicate, and more


Here’s the impact you’ll make and what we’ll accomplish together


Senior Account Managers at TELUS own customer relationships and account strategies, in both account management and business development. You will build trust with your customers and champion TELUS inside of their organizations and advocate for them inside of TELUS.


As an Senior Account Manager, you will quarterback an interdependent account team of inside sales, specialty sales, and technical pre-sales and draw in executive leaders as required. You’ll leverage the broad capabilities of TELUS, from connectivity and network backbone, to managed services, security solutions, unified communications, Internet of Things (IoT) and mobility, and various subject matter experts (SMEs) in the internal environment and partner community. You will have individual targets for both wireline and wireless products and services, with uncapped earning potential.

Here's how


  • Manage and continue to develop a dedicated territory of accounts with the intention to grow/maintain revenue and growth opportunities in existing corporate customers
  • Prepare professional proposals targeted to the key decision makers, usually the C-suite, in the customer's terminology, that clearly communicate the TELUS solution and value proposition to the customers' business problem, negotiating contracts, initiating orders, and pursuing everything with energy, drive and a need to finish
  • Initiate post-sales activities to ensure services sold are providing ongoing customer benefits; provide additional training to new customers
  • Compile and report statistics on present and previous wireline and wireless requirements, providing feedback to marketing and sales regarding problems, the views of the public, policy matters, and/or competitor issues


Why you will love this opportunity:


Senior Account Managers have the unlimited opportunity of a business owner. You own your calendar and your account strategies and work together with your extended teams who are dedicated and incented to ensuring your success. We'll cheer you on!


We have a passionate focus on the team, through ongoing coaching, mentoring and development. In parallel with your personal and team accomplishments, you will be making a true difference in the lives and successes of the customers you serve. You understand the impact you will make in the mid-market is significant.


As well, you'll work alongside and mentor with some of the best sales professionals in the industry. They share your passion to win in the market and have a vested interest in helping drive your career.



You’re the missing piece of the puzzle


  • You are likely in a similar role, today, with 5 or so years of experience in a face-to-face sales environment, applying formal sales methodologies
  • You have knowledge of the wireline and wireless marketplace, or experience in similar complex solution environments
  • You are an experienced forecaster, linking account plans to both customer and TELUS strategic drivers
  • You have knowledge of or experience with most of the items below:
    • Business and technical acumen: Demonstrated ability to identify and articulate TELUS solutions to customers' business problems through understanding the technologies, products, services, and resources
    • Strong sensitivity to customer needs and situations, analytical ability in discerning priority and non-priority issues, making decisions from a number of alternatives based on logic and fact, and capable of using honesty and persuasiveness in negotiating mutually satisfactory resolutions
    • You enjoy creating and nurturing relationships with customers, characterized by mutual trust and respect for the TELUS value proposition
    • Valid driver's license and be willing to travel


A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.