Senior Account Manager- Public Sector-Health


Toronto, ON, CA, M5J 2V5

Req ID:  39530
Jobs by Category:  Sales and Marketing
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular



At TELUS, we’re looking for accomplished sales professionals who are obsessed with exceeding customer expectations and surpassing revenue targets. As part of the Sales team of TELUS Business Solutions, you represent the TELUS brand, values, and promise.
We are not your standard (traditional) sales organization. We are passionately curious about our customers’ businesses and the drivers that keep owners and executives focused on their key priorities and partner with them on all-important journeys together.
It’s a challenging, consultative role, with equal parts of autonomy and collaboration. Sales is an art and we provide the best coaches, strategy, training, resources, support, and inspiration. We also have a ton of fun and celebrate individual and collective team success.

Here’s the impact you’ll make and what we’ll accomplish together
Senior Account Managers at TELUS own customer relationships and account strategies. You will champion TELUS inside of customer organizations and advocate for the customer inside of TELUS.
As an Senior Account Manager, you will quarterback an interdependent account team of inside sales, specialty sales, and technical pre-sales and draw in executive leaders as required. You’ll leverage the broad capabilities of TELUS, from connectivity and network backbone, to managed services, security solutions, unified communication, Internet of Things (IoT) and mobility, and various subject matter experts (SMEs) in the internal environment and partner community. You will have individual targets for both wireline and wireless products and services.

Here’s how


  • Create strategically-aligned value propositions through understanding customer business objectives.
  • Engage client C-level and align with TELUS executives where strategic value can be gained for both organizations
  • Manage and continue to develop a dedicated territory of accounts with the intention to grow/maintain revenue and growth opportunities in existing corporate customers
  • Prepare professional proposals targeted to the key decision makers, usually the C-suite, in the customer's terminology, that clearly communicate the TELUS solution and value proposition to the customers' business problem, negotiating contracts, initiating orders, and pursuing everything with energy, drive and a need to finish
  • Optimize tools such as (SFDC) including QUIP- Account Planning & Deal Plannning as part of our everyday culture to drive effective business decision making and timely investments toward our success
  • Embrace a unique collaborative, high energy and community-minded
  • Compile and report statistics on present and previous wireline and wireless requirements, providing feedback to marketing and sales regarding problems, public opinion, policy matters, and/or competitor challenges


Why YOU will love this opportunity:
Senior Account Managers have the autonomy and the unlimited opportunity of a business owner. You own your calendar and your account strategies and leverage an extended team, dedicated and incented to ensuring your success.
In parallel with your personal and team accomplishments is making a true difference in the lives and successes of the customers you serve. The impact you will make in the mid-market is significant.
Perhaps most important of all, you get to work alongside and mentor with some of the best sales leaders in the industry. They share your passion to win in the market and have a vested interest in helping drive your career.


What you bring


  • You are likely in a similar role, today, with 5-10 years of experience in an Ontario Public Sector face to face sales environment, applying formal sales methodologies. You have knowledge of the 
  • wireline, wireless, SaaS, and ICT solutions, or experience in similar complex solution environments. You are an experienced forecaster, linking account plans to both customer and TELUS strategic drivers. You have knowledge of or experience with most of the items below:
  • Deep and current understanding of Ontario Public Sector delivery systems and procurement processes
  • Existing relationships with Ontario Public Sector entities and contacts within 
  • Understanding or experience dealing with the the Ontario Healthcare industry  
  • Proven ability to quickly navigate and create business opportunities in Government agencies 
  • Business and technical acumen: Demonstrated ability to identify and articulate financially sound TELUS solutions to customer's business problems through understanding the technologies, products, services, and resources
  • Strong sensitivity to customer needs and situations, analytical ability in discerning priority and non-priority issues, making decisions from a number of alternatives based on logic and fact, and capable of using persuasiveness in negotiating mutually satisfactory resolutions
  • Proven ability to identify the client's business challenges and how they materially impact ($) the stated goals and objectives of the organization
  • Strong business case development skills and understanding of return of investment (ROI) consequences impacting the client’s business metrics
  • Expertise in managing and influencing contract negotiations and outcomes 
  • Have strong AQ - adaptability quotient, to change and learn quickly as required for the business and market needs. 
  • Solid working experience with Salesforce CRM tools 


Salary Range:  $87,000-$131,000
Performance Bonus or Sales Incentive Plan:  $50,000-100,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.