Senior Account Manager- Public sector SWO

Description

Senior Account Managers at TELUS own customer relationships and account strategies. You will champion TELUS inside of customer organizations and advocate for the customer inside of TELUS.

You will quarterback an interdependent account team of inside sales, specialty sales, and technical pre-sales, drawing in executive leaders as required. You'll leverage the broad capabilities of TELUS—from connectivity and network backbone to managed services, AI Business Consulting, Cybersecurity solutions, Unified Communications, and IoT—while focusing on strategic positioning and thought leadership.

Here's how

Strategic Account & Customer Leadership:

• Engage client C-level executives and align with TELUS leadership where strategic value can be gained for both organizations

• Identify customers' business challenges and how they materially impact their stated goals, then strategically position TELUS solutions over time to build and grow revenue—including driving thought leadership around AI consulting and its application within the public sector context

• Manage your Southwest Ontario and Downtown Toronto public sector territory strategically—knowing when to pursue opportunities and when to shift focus—while maintaining accountability to your targets

Execution & Delegation:

• Take ownership of customer engagement and get into the operational details, but confidently delegate tactical work to the right internal resources and specialists

• Prepare professional proposals that communicate the TELUS solution and value proposition in the customer's business terminology, negotiating contracts with energy and drive

• Spend significant time in front of your customers (in-person, not virtual)—understanding their direction, challenges, and strategic priorities while providing thought leadership and empowering specialists to handle execution

Tools & Systems:

• Optimize Salesforce.com (SFDC) and account planning tools to drive effective decision-making and timely investments in pursuit opportunities

What you bring

Experience & Background:

• 3-5 years of proven sales experience in a service provider environment, managing complex, consultative B2B sales with a public sector focus or RFP experience

• Deep understanding of public sector procurement processes and the ability to navigate government agencies, municipalities, and higher education clients in the Southwest Ontario and Downtown Toronto markets

Core Competencies:

• Strong sensitivity to customer needs and analytical ability—skilled at discerning priority vs. non-priority issues and making decisions based on logic and fact

• Business and technical acumen—demonstrated ability to identify and articulate financially sound TELUS solutions by understanding the technologies, products, services, and resources available

• Expertise in managing and influencing contract negotiations and outcomes

• Ability to navigate internal and external complexities, turning customer requests into actionable opportunities

Mindset & Approach:

• Strong adaptability quotient (AQ)—capable of learning quickly and operating effectively in the complex service provider sales environment

• Team-oriented and collaborative—someone who brings expertise to elevate colleagues

• Comfortable with travel between Southwest Ontario and Downtown Toronto markets; flexible for client events and in-person engagements

• Solid working experience with Salesforce CRM and Google Workspace

Why you'll love this opportunity

You'll own your account strategies and calendar with the autonomy of a business owner while leveraging a dedicated extended team committed to your success. You'll work alongside some of the best sales leaders in the industry who are invested in helping you grow. Most importantly, you'll make a tangible difference in the success of your public sector customers while driving meaningful revenue impact for TELUS.

Take the leap and apply today.