Share this Job

Senior Business Analyst, Drug Product - TELUS Health


Toronto, ON, CA Montreal, Quebec, CA

Req ID:  19321
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular



Join our team


Here’s the impact you’ll make and what we’ll accomplish together


You’ll be part of the team and play a vital role in developing and executing programs. You will leverage the synergies between our existing portfolios and support the new and exciting roadmap of TELUS Health offerings. To be successful in this role you’ll need to be someone who is a natural collaborator, innovator and problem solver that can work with multiple stakeholders across the product development and business teams, and be able to drive roll out plans and strategies around novel Pharmacy Benefit programs and capabilities both large and small.

If you are a strategic thinker who also thrives on executing results this is the role for you.


Here's how

•    Lead the development of new strategies and subsequent tactical development while developing a measurement plan to monitor and track key performance results, deep diving to produce actionable insights
•    Facilitation and requirements gathering experience across multiple clients in an independent fashion
•    Develop strategies targeting new opportunities that utilize existing solutions and combine them with new solutions to provide unique value that support both the retention and growth activities
•    Reduce complex problems to its component parts, and then propose actionable solutions
•    Drive innovation, creativity, and team collaboration to continuously improve upon best practices and standard processes
•    Work on different initiatives to increase the market visibility of the drug adjudication platform
•    Analyze industry trends, competitive threats, expansion opportunities and internal performance
•    Prepare communication materials for internal and external customers and senior leaders
•    Build strong relationships with product and internal teams



You're the missing piece of the puzzle

•    Understanding of Pharmacy practice environment and pharmacy claim adjudication
•    Proven ability to document either business processes or technical requirements documents
•    Experience developing, implementing and executing new initiatives from an end-to-end perspective
•    Demonstrated influence and strategy skills
•    Excellent analytical thinking, analysis, and problem solving skills
•    Ability to handle multiple assignments and manage major projects to successful completion
•    Excellent verbal and written communication skills; able to develop presentations through logical reasoning and structuring
•    Highly proficient with Excel and PowerPoint
•    Strong customer focus
•    High level of attention to detail and professional rigor regarding work deliverables
•    Organized, deliberate, and reliable in structuring work


•    Bachelor's degree; MBA or equivalent in education and experience
•    BA designation or working towards the designation is preferred. Comparable work experience will be considered as well as those working towards PMP or Six Sigma designation
•    Pharmacy Benefit Management, Group Insurance, Pharma or Pharmacy experience
•    Minimum 5 years of experience in project management, business analysis or a related function in the healthcare IT sector (e.g., strategy, planning, operations)
•    Bilingual – English/French is an asset

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.