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Senior Business Analyst - (Continuous Improvement and Innovation)


Toronto, ON, CA Edmonton, AB, CA Vancouver, British Columbia, CA Calgary, AB, CA

Req ID:  27923
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



Join our team


The Continuous Improvement and Innovation team (CI&I), is a multi-disciplinary, cross-functional team that leads experience design initiatives across TELUS Business Solutions (TBS) through the application of a unique combination of customer-centric and data-driven methods. We work cross-functionally to help our stakeholders innovate, solve problems and orchestrate sustainable change. Through repeatable methods, we are taking an active role in helping to shape our organizational culture as we deliver remarkable outcomes for our customers while tapping into the ingenuity of the TBS team. Our culture fosters collaborative learning and out-of-the-box thinking in a relaxed environment.


Here’s the impact you’ll make and what we’ll accomplish together


Our comprehensive experience design methods place customers at the heart of the entire problem solving process. Whether you are supporting designing new experiences or redesigning existing services through critical analytical, project management methodologies and techniques, you’ll engage with users at the onset to hone in on what matters most and collaborate with them throughout data management, research and analysis to find great solutions and help to orchestrate sustainable change. The payoff is phenomenal customer experiences and services that truly make a difference.


Here's how


What you will do in this role:


  • Support engagement programs by collecting, managing and analyzing the business ideas while using the necessary platforms to promote the business and team members collaboration
  • Strategically support multiple concurrent projects to deliver on customer insights, design concepts, prototypes, and tests that will inform insights and case studies that draw out themes, implications, and linkages with working group team members and executive audiences
  • Lead timely and actionable reporting and insights to support decision making across the team & the organization and develop and drive innovative data models and trend analysis techniques to identify potential business opportunities and challenges
  • By working collaboratively with internal and external Stakeholder teams – providing advice and clarity on data needs and to ensure their decision-making is enabled in a timely manner
  • Leverage your proven ability to work with internal partners across the service continuum, including Product & Services, Sales, Marketing, Business Customer Experience and beyond





You’re the missing piece of the puzzle


  • 5+ years of business analysis experience that includes financial and business acumen in supporting the delivery of projects in a cross-functional environment
  • Expert ability to break down / decompose complex data sets and ambiguous problems to tell meaningful business stories and to effectively communicate complex financial analysis or results to senior leadership
  • You have outstanding financial modeling skills, with Strong fluency with Excel/google formulas and functions
  • Strong analytical acumen to differentiate and translate business needs into working requirements for data and pipeline development
  • Have a passion for change and excited about sharing it; you accept ambiguity and learning new things
  • Be an energetic self-starter in a fast-paced, constantly evolving environment
  • You are a results-driven achiever who is able to inspire team members to continuously improve
  • Keen eye for details and high accuracy in performing tasks




  • Experience in process improvement, design thinking or similar methodologies
  • Experience with graphic design to generate visuals to communicate the right ideas
  • PMP certification (or equivalents) desirable
  • Google Data Studio & Google Suite Skills
  • Practical knowledge of programming software, building websites and video editing


We Want To Work With People Who


  • Share our passion for building capabilities in others and taking part in their success
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas


What You Can Expect From Us


  • An environment where you’re encouraged to share and act on your ideas
  • A culture committed to giving; every year we donate time and resources in communities #LI-Remote  #LI-HYBRID



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.